CareFirst Information Assistant G4
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | £12.39 per hour |
| Hours: | Part time |
| Closing date: | 13 June 2024 |
| Location: | Cardiff, Cardiff County |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1253781052024 |
Summary
CareFirst Information Assistant G4
Description
As a CareFirst Information Assistant G4, you will be responsible for providing essential support to the organization and its clients by effectively managing and disseminating information. You will play a vital role in ensuring the smooth flow of information within CareFirst, promoting efficiency and collaboration across teams. With your exceptional attention to detail and strong organizational skills, you will help our employees and clients access the information they need to thrive.
Responsibilities
Manage and maintain information systems, including databases, to ensure accurate and up-to-date information
Organize and file documents and records in a systematic and accessible manner
Retrieve and distribute requested information to appropriate personnel in a timely manner
Assist in the creation and dissemination of internal and external communications materials
Collaborate with team members to develop and implement information management strategies
Monitor and track information requests to ensure timely completion and customer satisfaction
Provide technical support and training to employees regarding information systems and tools
Requirements
A high school diploma or equivalent; a bachelor's degree is preferred
Proficiency in information management systems and software, such as Microsoft Office Suite
Strong organizational skills with the ability to prioritize and multitask effectively
Excellent attention to detail to maintain accurate records and information
Exceptional communication skills, both written and verbal
Ability to work collaboratively in a team environment
Strong problem-solving and analytical skills to address information management challenges
CareFirst is the case management system used by social services and communities staff to record their service user information. The system also provides key performance indicators. The CareFirst Information Assistant provides assistance and support to end users of the CareFirst system.
To provide a single point of contact for internal / external users of CareFirst to log, expedite and, where applicable, resolve their queries or problems.
What We Are Looking For From You We are looking for a dynamic, enthusiastic, confident person to join a small team in helping to provide a single point of contact for Children’s Services internal users of the current social care electronic case record system CareFirst and the move to Eclipse.
The successful person will be expected to set up new users and organisations on the system as well booking staff on to the appropriate training sessions. Duties will also include, logging, expediting and, where applicable, resolving queries or problems from users and various data cleansing of records. Similar experience of being involved in a Helpdesk/customer service role and technical ability with applications would be useful. Good excel skills are essential as is any experience with SharePoint, Microsoft Forms
This is a hybrid working post, although during the implementation of the new system Eclipse the candidate may need to attend County Hall on a number of occasions in any working week depending on the identified tasks.
The successful candidate must have attention to detail, good accuracy and organisational skills, good communication skills, be able to prioritise and possibly have some experience in the use of databases. Team working is paramount!!
Hours Per Week: 22.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £12.39
Location:Hull, East Riding Of Yorkshire
Should you wish to apply for this job opportunity, please send an up to date CV.
Description
As a CareFirst Information Assistant G4, you will be responsible for providing essential support to the organization and its clients by effectively managing and disseminating information. You will play a vital role in ensuring the smooth flow of information within CareFirst, promoting efficiency and collaboration across teams. With your exceptional attention to detail and strong organizational skills, you will help our employees and clients access the information they need to thrive.
Responsibilities
Manage and maintain information systems, including databases, to ensure accurate and up-to-date information
Organize and file documents and records in a systematic and accessible manner
Retrieve and distribute requested information to appropriate personnel in a timely manner
Assist in the creation and dissemination of internal and external communications materials
Collaborate with team members to develop and implement information management strategies
Monitor and track information requests to ensure timely completion and customer satisfaction
Provide technical support and training to employees regarding information systems and tools
Requirements
A high school diploma or equivalent; a bachelor's degree is preferred
Proficiency in information management systems and software, such as Microsoft Office Suite
Strong organizational skills with the ability to prioritize and multitask effectively
Excellent attention to detail to maintain accurate records and information
Exceptional communication skills, both written and verbal
Ability to work collaboratively in a team environment
Strong problem-solving and analytical skills to address information management challenges
CareFirst is the case management system used by social services and communities staff to record their service user information. The system also provides key performance indicators. The CareFirst Information Assistant provides assistance and support to end users of the CareFirst system.
To provide a single point of contact for internal / external users of CareFirst to log, expedite and, where applicable, resolve their queries or problems.
What We Are Looking For From You We are looking for a dynamic, enthusiastic, confident person to join a small team in helping to provide a single point of contact for Children’s Services internal users of the current social care electronic case record system CareFirst and the move to Eclipse.
The successful person will be expected to set up new users and organisations on the system as well booking staff on to the appropriate training sessions. Duties will also include, logging, expediting and, where applicable, resolving queries or problems from users and various data cleansing of records. Similar experience of being involved in a Helpdesk/customer service role and technical ability with applications would be useful. Good excel skills are essential as is any experience with SharePoint, Microsoft Forms
This is a hybrid working post, although during the implementation of the new system Eclipse the candidate may need to attend County Hall on a number of occasions in any working week depending on the identified tasks.
The successful candidate must have attention to detail, good accuracy and organisational skills, good communication skills, be able to prioritise and possibly have some experience in the use of databases. Team working is paramount!!
Hours Per Week: 22.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £12.39
Location:Hull, East Riding Of Yorkshire
Should you wish to apply for this job opportunity, please send an up to date CV.