Receptionist
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | £20,270.00 to £21,318.00 per year |
| Additional salary information: | £20270.00 - £21318.00 a year |
| Hours: | Full time |
| Closing date: | 05 June 2024 |
| Location: | Lincoln, LN1 1FS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9274-24-0445 |
Summary
To provide a welcoming and professional reception to the service and to ensure both telephone and personal/physical enquiries are dealt with in a prompt, polite, calm, confidential and efficient manner. To provide administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate. Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism. To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required. To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same. To manage workload under supervision, seeking advice when required, performing routine administrative tasks to support site teams when requested, to the acceptable standard of quality and accuracy. To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems and Datix and to update these systems in a timely and accurate manner and in accordance with Trust policy. Where needed or instructed, to assist in the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy. To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics thus ensuring statutory performance and contracting data is up to date. To participate in Supervision and appraisal in line with Trust policy. To ensure all work is undertaken in line with Trust and national policy. To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing support for other teams based on site or other administration staff.