Customer Service Assistant
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | £23,114 to £23,500 per year, pro rata |
| Hours: | Part time |
| Closing date: | 09 June 2024 |
| Location: | Welwyn Garden City, Hertfordshire |
| Remote working: | On-site only |
| Company: | Hertfordshire County Council |
| Job type: | Permanent |
| Job reference: | HCC25594 |
Summary
Job Title: Customer Service Assistant
Salary: £23,114 - £23,500 per annum (pro rata)
Hours: 4.0
Location: Welwyn Garden City Woodhall Library
Contract Type: Permanent
Directorate: Resources
About the team
An exciting opportunity to join a friendly team on a Saturday delivering exceptional customer service, assisting with events and helping children and adults in the library
About the role
Customer Service Assistants work as part of a team to deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public. The successful candidate will be a friendly person who is happy to work in a customer facing role. On a daily basis you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague.
You will be joining a creative team and have the opportunity for involvement in events. No one day is the same and having a positive and flexible attitude is important to this role.
About you
The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. You will be flexible to assist with ad hoc library activities as required.
If you like helping people and working with children this is the perfect role for you!
This job role is within the Community Services, level 4 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Joanne Smith for an informal discussion about the role.For an informal discussion please contact: Joanne Smith at libraries.information@hertfordshire.gov.uk or tel: 07580 744868
Interview Date:12th July 2024
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications.
We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities.
You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Available documents
CSA 4hr - May24.pdf
Salary: £23,114 - £23,500 per annum (pro rata)
Hours: 4.0
Location: Welwyn Garden City Woodhall Library
Contract Type: Permanent
Directorate: Resources
About the team
An exciting opportunity to join a friendly team on a Saturday delivering exceptional customer service, assisting with events and helping children and adults in the library
About the role
Customer Service Assistants work as part of a team to deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public. The successful candidate will be a friendly person who is happy to work in a customer facing role. On a daily basis you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague.
You will be joining a creative team and have the opportunity for involvement in events. No one day is the same and having a positive and flexible attitude is important to this role.
About you
The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves. You will be flexible to assist with ad hoc library activities as required.
If you like helping people and working with children this is the perfect role for you!
This job role is within the Community Services, level 4 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Joanne Smith for an informal discussion about the role.For an informal discussion please contact: Joanne Smith at libraries.information@hertfordshire.gov.uk or tel: 07580 744868
Interview Date:12th July 2024
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications.
We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities.
You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Available documents
CSA 4hr - May24.pdf
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.