Service Charge Specialist
| Posting date: | 14 May 2024 |
|---|---|
| Salary: | £20.56 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | London, SE1 7JB |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | PHA 0008 DA69 / 1 |
Summary
What's involved with this role:
Interim Service Charge Specialist
Job Ref: PHA 0008 DA69 / 1
Pay Rate: £20.56 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 4 months
City: London
Basic DBS disclosure required for this role
Hybrid working
The purpose of the role is to deliver all aspects of service charges for a patch with the support of the Service Charge Area Manager to ensure the integrity of rents/service charges. This includes a responsibility for ensuring that the rent review and service charge estimates, and the summaries of expenditure are accurate and transparent. To provide guidance and advice to colleagues on rents, service charges and general management.
Key Responsibilities:
Deliver an exceptional service to customers that delivers value for money by assisting with the preparation of new scheme estimates, reviewing new schemes, annual estimates, auditing, and summaries of expenditure and reserve funds. You will be responsible for an area/patch on rent and service charges for tenants and Homeowners including Estate Inspections.
Analyse expenditure in line with policies and forecast future expenditure by identifying recording expenditure that cannot be recovered through service failure or lack of delivery.
Contribute to the creation of tenancy and lease terms by providing accurate information to operational teams with regards to rent and service charge calculations.
Deliver ‘First Point of Contact’ resolution to customers by providing advice on rent and service charge enquiries to colleagues, including provision of a detailed analysis of variations and providing evidence as required in any proceedings.
Receive and progress pre-sale enquiries in line with our service level agreements for customers and colleagues to ensure that these are serviced and that fees are collected to comply with governance and support deliver of resales process for Homeowner Services.
Collaborate with colleagues in Homeowner Services and Customer Service ensuring rents and service charge disputes, queries and complaints are resolved promptly, supporting the delivery of other homeowner services functions and ensuring customer satisfaction is prioritised.
Achieve excellent customer satisfaction by adhering to Customer Experience behaviour styles and values.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Professional qualification e.g. CIH, IRPM or considerable experience in service charge settings within a Registered Provider environment.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Demonstrable knowledge of accounting processes relating to service charges with a sound knowledge of Service Charge Legislation and best practice.
Able to work collaboratively within a larger section/department across service areas.
Able to work in a rapidly changing environment and to respond to changing customer needs.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: PHA 0008 DA69 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.