IT Support Engineer
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £28,000 to £40,000 per year |
| Additional salary information: | + Benefits + Career Growth |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | Chester, Cheshire |
| Remote working: | On-site only |
| Company: | Marstep |
| Job type: | Permanent |
| Job reference: | 090540 |
Summary
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business.
You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your skills further.
They invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development.
Person Specification
A successful candidate will ideally have the following skills:
Excellent communications (strong written and verbal communication skills).
Excellent customer service (willing to go the extra mile).
Have interest in learning about current/new/future technologies to help the Company, customers, themselves and their team.
Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible.
To be self-motivated and a contributing member of the team.
Have a flair for problem solving.
Be able to manage/prioritise their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
Good time management.
Full UK driving licence.
Ability to work under pressure.
Support Engineer
Due to continued expansion, they are looking for experienced IT engineers to join their Support Team, providing support both remotely and at customers’ premises.
Main duties will include:
To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system
Proactively help resolve support tickets as required
To participate in infrastructure installation, hardware refresh and other projects as occasion demands
Installation of new equipment and software at customer premises.
Requirements
Minimum of 2 years proven experience working in a 1st, 2nd or 3rd line position (Required)
Candidate will hold or be willing to attain the following Microsoft accreditations – MS900, MS102
Knowledge of working for a Managed Service Provider (Desirable)
Thorough knowledge of current IT technology, including (but not limited to):
Microsoft Desktop PC OS Windows 10 and above
Microsoft Office 365
Microsoft Server 2008 - 2022
Microsoft Active Directory
Microsoft Exchange 2007 – 2019
Server Virtualisation (HyperV and VMware)
LAN/WAN (routers, switches, firewall)
High level desktop support skills
Backup technologies (experience of ShadowProtect and Veeam products is desirable).
Nice to Have
Experience of working for an MSP.
Experience with SharePoint management and support.
The position will be both challenging and rewarding for the right candidate and you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business and be assisted in personal development.
You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your skills further.
They invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development.
Person Specification
A successful candidate will ideally have the following skills:
Excellent communications (strong written and verbal communication skills).
Excellent customer service (willing to go the extra mile).
Have interest in learning about current/new/future technologies to help the Company, customers, themselves and their team.
Be able to take ownership of a task or project to see it through to completion and to exceed expectations whenever possible.
To be self-motivated and a contributing member of the team.
Have a flair for problem solving.
Be able to manage/prioritise their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
Good time management.
Full UK driving licence.
Ability to work under pressure.
Support Engineer
Due to continued expansion, they are looking for experienced IT engineers to join their Support Team, providing support both remotely and at customers’ premises.
Main duties will include:
To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record in our helpdesk system
Proactively help resolve support tickets as required
To participate in infrastructure installation, hardware refresh and other projects as occasion demands
Installation of new equipment and software at customer premises.
Requirements
Minimum of 2 years proven experience working in a 1st, 2nd or 3rd line position (Required)
Candidate will hold or be willing to attain the following Microsoft accreditations – MS900, MS102
Knowledge of working for a Managed Service Provider (Desirable)
Thorough knowledge of current IT technology, including (but not limited to):
Microsoft Desktop PC OS Windows 10 and above
Microsoft Office 365
Microsoft Server 2008 - 2022
Microsoft Active Directory
Microsoft Exchange 2007 – 2019
Server Virtualisation (HyperV and VMware)
LAN/WAN (routers, switches, firewall)
High level desktop support skills
Backup technologies (experience of ShadowProtect and Veeam products is desirable).
Nice to Have
Experience of working for an MSP.
Experience with SharePoint management and support.
The position will be both challenging and rewarding for the right candidate and you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business and be assisted in personal development.