PATIENT CARE NAVIGATION ASSISTANT
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | Tewkesbury, GL20 5GJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3990-24-0003 |
Summary
KEY RESPONSIBILITIES AND TASKS * Answering the telephone. Dealing with requests from patients for appointments, general enquiries, test results, prescriptions etc. * Administration of patient appointments - routine & urgent GP appointments, nurse, HCA & phlebotomy appointments, physio, advance nurse practitioner appointments. Booking flu and covid clinic appointments. Monitoring recalls and patient bookings for minor surgery, smear and coil/implant clinics. *Directing patients towards the practice online digital contact tools for urgent appointments, medication requests and new patient registrations. * Dealing with patient requests for home visits * Phoning patients with messages from Doctors/Nurses as directed * Maintenance of patient records - electronic and paper * Taking post to Post Office * Taking details of certificate requests from patients * Administration of requests from patients of non-NHS services such as requests and payment for private forms and vaccinations. *General administration to support the practice management team and clinical team.