Customer Relations Manager | Care in Mind
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £45,318 - £50,115 per annum (plus bonus) based on skills and experience. |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | Cheadle Heath, SK30UX |
| Company: | Care In Mind |
| Job type: | Permanent |
| Job reference: | 6306552/915 |
Summary
Customer Relations Manager
Full time- 37.5 hours per week
£45,318-£50,115 per annum (plus bonus) based on skills and experience.
Permanent
Hybrid working – Head Office (Stockport) and home working, with travel across the North West and Yorkshire
· We have a new and exciting opportunity for a Customer Relations Managertojoin our friendly and professional team. The role is hybrid and is based from Stockport with travel across our services in the Northwest and Yorkshire.
About you
· Have successful prior experience of a business development / relationship management role .
· Previous experience of working with a CRM system.
· Ability to effectively develop, manage and leverage relationships with internal and external stakeholders.
· Solid understanding of business development systems and processes.
· Ideally have experience in a health and/or social care environment but this is not essential.
Have access to a vehicle for work purposes with the ability to travel to the sites within the Care in Mind portfolio
Care in Mind provide residential services for young people aged 16-30 years old. The young people we care for often require a high level of support to assist with difficulties they may have from self-harming, behaviour, and emotional difficulties. Our aim is to support the young people using a therapeutic approach to help them achieve their individual goals, in preparation for transition to adult life.
Company Benefits
• 30 days holiday (Rising to 35 days with service including bank holidays)
• An additional day off each year for your birthday
• Opportunity to work part time hours if this suits your circumstances
• Excellent Learning and Development opportunities (Level 3 in Adult Health & Social Care and support with completion of the Care Certificate)
• Paid Training, Induction and DBS check
• Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships, online shopping discounts, free eye tests and various other benefits
• Blue Light Card to access further shopping discounts
• Enhanced company pension
• Life Assurance (2 x annual salary)
• Enhanced maternity/paternity leave
• Employee Assistance Programme/24-hour Counselling Service
About the role
This is a new role where you will support the Head of Strategy and Pathways in developing opportunities for business growth. It is a role where you will have the opportunity to develop your career and create a real impact in growing company. The key elements of your role will include;
· Have a lead role in the generation of referrals into the service.
· To develop new relationships and build on / leverage existing relationships with key stakeholders within Local Authorities, ICBs, NHS Trusts and Provider Collaborative pathways.
· Work with the Head of Strategy and Pathways and Clinical Pathways Manager in implementation and delivery of the departmental and organisational growth strategy, including identification of potential new opportunities.
· Support market and competitor mapping to understand and monitor the landscape to ensure Care in Mind maintains an advantage and to identify market gaps.
· Supporting the clinical and residential MDTs in management of placement commissioning issues and business defence.
· Support development and implementation of departmental activity reports by ensuring that all information on the CRM system is accurate and complete.
If you are interested in joining an enthusiastic, motivated business who thrive in developing and rebuilding young people and young adults with complex difficulties then please apply today.
Additional Information:
Care in Mind operates a safer recruitment process and as part of this process the successful candidate will be subject to an basic DBS check.
We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.
We reserve the right to close the advert early, should we appoint a suitable candidate.
Please note that we do not hold a licence to offer sponsorship. You will need to have the appropriate visa in place to work the required hours.
This advert closes on Sunday 2 Jun 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.