Assistant Community Manager
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,000 - £32,000 |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | Manchester, M1 |
| Company: | urbanbubble |
| Job type: | Permanent |
| Job reference: | 2413 |
Summary
Role overview
We have an exciting opportunity for you to join the team as an Assistant Community Manager supporting our incredible sites Oxygen,
Axis & Manhatten! You will be responsible for the day-to-day operations on site, ensuring service standards are met and that our
residents have the best experience!
What do we offer?:
* We offer amazing benefits, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,
enhanced sick pay, study support and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
Resident Support:
* To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.
* Overseeing the onsite first line of communications with all customers by the team, dealing calmly and confidently with reactive
issues, following them through to resolution (or escalating as appropriate).
* To co-ordinate the processing of insurance claims in a timely manner.
* To ensure all sites as well as residents, contractors and landlords are compliant with statutory and contractual obligations
Resident Engagement:
* To act as the face of the development, promoting a five star service delivery to residents at all times.
* To meet and greet any new residents
* Promote interaction of residents through socials, activities and encourage residents to / the communal spaces in the building.
* To understand residents demographics and create an events calendar which is engaging and unique to the developments.
* To continuously improve service delivery by monitoring feedback, surveys and online portals.
* To respond to customer complaints and monitor the customer complaints tracker.
Building Operations:
* To support The Community Manager with the daily operations on site.
* To work in partnership with the Community Manager and Facilities Manager in the delivery of day-to-day planned, reactive and
cyclical maintenance and any works, acting as one of the daily points of contact for contractors.
* To receive, review and feedback key concerns from weekly property inspections carried out by on site staff, with the
appropriate follow-up.
* Conducting audits on site standards and services.
* Maintaining amenities to a high standard, monitoring cleanliness, usage, booking and offerings.
* To take a hands on approach on site supporting the team where possible.
People Management:
* TO ACT AS THE DIRECT LINE MANAGER FOR THE CONCIERGE, HOUSEKEEPERS AND BUILDING SERVICE ASSISTANT.
* TO MANAGE THE STAFF ROTA AND ARRANGE COVER WITHIN THE SET BUDGET.
* TO ACT AS A ROLE MODEL FOR THE VALUES AND KEY BEHAVIOURS ACROSS THE ORGANISATIONS.
What are we looking for?
* Experience within an operational management role, preferably residential property.
* Significant experience of delivering excellent customer service
* People Management skills (desirable)
* A Positive ‘can do’ attitude
* Excellent Communication skills – both verbal and written
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.
So, what do you say – interested?
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
We have an exciting opportunity for you to join the team as an Assistant Community Manager supporting our incredible sites Oxygen,
Axis & Manhatten! You will be responsible for the day-to-day operations on site, ensuring service standards are met and that our
residents have the best experience!
What do we offer?:
* We offer amazing benefits, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,
enhanced sick pay, study support and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
Resident Support:
* To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.
* Overseeing the onsite first line of communications with all customers by the team, dealing calmly and confidently with reactive
issues, following them through to resolution (or escalating as appropriate).
* To co-ordinate the processing of insurance claims in a timely manner.
* To ensure all sites as well as residents, contractors and landlords are compliant with statutory and contractual obligations
Resident Engagement:
* To act as the face of the development, promoting a five star service delivery to residents at all times.
* To meet and greet any new residents
* Promote interaction of residents through socials, activities and encourage residents to / the communal spaces in the building.
* To understand residents demographics and create an events calendar which is engaging and unique to the developments.
* To continuously improve service delivery by monitoring feedback, surveys and online portals.
* To respond to customer complaints and monitor the customer complaints tracker.
Building Operations:
* To support The Community Manager with the daily operations on site.
* To work in partnership with the Community Manager and Facilities Manager in the delivery of day-to-day planned, reactive and
cyclical maintenance and any works, acting as one of the daily points of contact for contractors.
* To receive, review and feedback key concerns from weekly property inspections carried out by on site staff, with the
appropriate follow-up.
* Conducting audits on site standards and services.
* Maintaining amenities to a high standard, monitoring cleanliness, usage, booking and offerings.
* To take a hands on approach on site supporting the team where possible.
People Management:
* TO ACT AS THE DIRECT LINE MANAGER FOR THE CONCIERGE, HOUSEKEEPERS AND BUILDING SERVICE ASSISTANT.
* TO MANAGE THE STAFF ROTA AND ARRANGE COVER WITHIN THE SET BUDGET.
* TO ACT AS A ROLE MODEL FOR THE VALUES AND KEY BEHAVIOURS ACROSS THE ORGANISATIONS.
What are we looking for?
* Experience within an operational management role, preferably residential property.
* Significant experience of delivering excellent customer service
* People Management skills (desirable)
* A Positive ‘can do’ attitude
* Excellent Communication skills – both verbal and written
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.
So, what do you say – interested?
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.