Customer Service Advisor and Receptionist
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £12 to £12 per hour |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | NR29 2FF |
| Remote working: | On-site only |
| Company: | Artisan Care Group |
| Job type: | Permanent |
| Job reference: | Sax CSA |
Summary
We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Advisor / Receptionist .
ABOUT THE ROLE
This is a varied role covering both the reception function of the care home and also dealing with sales and customer service.
The main responsibilities of the role are:
• Greeting people politely and professionally whether in person or by telephone.
• Ensuring phones are handled in line with Company policy.
• Logging all enquiries on our in-house system, ensuring all enquiries are responded to immediately and logged for follow up where required.
• Arranging show rounds of the home, training other staff to carry this out in your absence to the expected standard.
• Escorting potential residents and families on the show rounds, completing relevant documentation and then where applicable arranging for assessments to be completed.
• Ensuring show rooms are well presented and clean at all times.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the Home Manager to implement local marketing strategy.
• Supporting the Home in organising events.
• Assisting the administration team as and when required, including photocopying, diary management, booking in interviews for prospective staff and any other ad hoc duties.
This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.
Your focus as Customer Service Advisor will be to Support the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.
Our ideal candidate must:
• Have experience in a previous reception or administration role
• Have experience in customer service.
• Possess effective interpersonal skills and have a clear and professional telephone manner.
• Be able to prioritise and manage own workload.
ABOUT THE ROLE
This is a varied role covering both the reception function of the care home and also dealing with sales and customer service.
The main responsibilities of the role are:
• Greeting people politely and professionally whether in person or by telephone.
• Ensuring phones are handled in line with Company policy.
• Logging all enquiries on our in-house system, ensuring all enquiries are responded to immediately and logged for follow up where required.
• Arranging show rounds of the home, training other staff to carry this out in your absence to the expected standard.
• Escorting potential residents and families on the show rounds, completing relevant documentation and then where applicable arranging for assessments to be completed.
• Ensuring show rooms are well presented and clean at all times.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the Home Manager to implement local marketing strategy.
• Supporting the Home in organising events.
• Assisting the administration team as and when required, including photocopying, diary management, booking in interviews for prospective staff and any other ad hoc duties.
This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.
Your focus as Customer Service Advisor will be to Support the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.
Our ideal candidate must:
• Have experience in a previous reception or administration role
• Have experience in customer service.
• Possess effective interpersonal skills and have a clear and professional telephone manner.
• Be able to prioritise and manage own workload.