Operations Manager
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | Leamington Spa, CV32 5SS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3691-24-0002 |
Summary
JOB POSITION Job Title: Operations Manager Department: Management ORGANISATION STRUCTURE Responsible to: Business Manager and Practice Manager Responsible for: Reception Team Manager, Nursing Team Manager and Administration Supervisor JOB SUMMARY The main purpose of the role is to oversee the day-to-day administrative and operational aspects of the practice. Your duties include managing staff and staff schedules, ensuring sufficient resources to meet demand and provide a high quality service, and ensuring compliance with healthcare regulations. You will streamline workflows, implement quality improvement initiatives, and work within budgets to optimize patient care delivery. Effective communication and collaboration with healthcare providers and administrative staff are crucial. Additionally, you'll oversee the implementation of technology solutions to improve operational efficiency and patient experience. Overall, the role is vital in maintaining the smooth operation of the practice and facilitating the delivery of high-quality patient care. MAIN RESPONSIBILITIES AND TASKS Strategy & Planning Contributing to the management, planning and leadership of the practice Initiating and contributing to the setting and maintaining of practice aims, objectives, policies and targets and to their implementation Leading and participating in the development of the practice (people, information and planning) to ensure the practice is operating as an efficient and effective provider of patient care Operational Effectiveness Ensuring staffing levels are sufficient to deliver a quality service Auditing performance to ensure key performance indicators are met Managing allocated sections of the Quality and Outcomes Framework (QOF), eg Quality Indicators Supporting the Practice Manager in the day to day operations of the practice, ensuring staff fulfil their primary responsibilities Managing the clinical system ensuring IT security and IG compliance at all times Managing low level IT issues to resolution Supporting the overall practice clinical governance framework Ensuring the effective use of EMIS, eRS, EPS, Docman, AccurRx, Rapid Health and any other IT software Assisting the Practice Manager in maintaining the Safeguarding database, providing advice to staff and briefing the team at the relevant meeting as required Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events and near misses Ensure development and implementation of the practice audit programme Attend all relevant meetings where required Provide reports on practice performance when required Guiding the team to reach QOF targets Implement the complaints process ensuring complaints are managed as per the Practice Complaints Procedure, escalating where necessary and reporting data to ICB/NHSE where required Deputise in the Practice Managers absence Human Resources Signing off staff recruitment Oversee the appraisal system and carry out appraisals where appropriate Managing recruitment and induction of non-clinical and clinical staff Managing HR issues at disciplinary and capability level Overseeing staff training ensuring all mandatory training is completed Monitoring monthly absence and taking relevant action if required Ensure all HR checks are completed and up to date Lead on staff wellbeing initiatives Finance Ensure service is delivery within agreed budgets Submitting reports for QOF, Enhanced Services and other requirements using the appropriate platforms and checking against income received. Administration of the NHS Pension Scheme Ensuring all invoices sent to the finance team Preparing reports from the accounts system Liaising with practice finance team Source service and product suppliers Legal Ensure the practice is compliant with all policies Ensure all regal requirements are met by the practice, eg health and safety, employment etc Monitor and record professional membership renewals Implement systems to unsure compliance with CQC regulations and standards Ensure data returns are made in a timely manner eg, DSTP, Complaints, Workforce Relationships Act as a communication link between management team and staff Support effective communication with all staff, patients and carers Represent the practice locally as required Attend meetings as and when required Develop and maintain relationships with external agencies PCN, ICB, LA Develop and maintain relationships within the PCN and with ARRS staff Ensure patient engagement through the practice Patient Participation Group Premises Ensure the upkeep of the premises Ensure the appropriate insurance is in place Oversee regular health and safety assessments Engage with supplier regarding repairs or maintenance Liaise with practice maintenance person to ensure all repairs are carried out in a timely manner General Maintain a working knowledge of ICB Initiatives Daily ad hoc support for the Partners, Business Manager and Practice Manager The tasks in this job description are not exhaustive and may include any other task deemed reasonable by the Practice STATUTORY REQUIREMENTS To ensure that all data systems and procedures remain confidential and comply with: Data Protection Act 2018 Access to Health Records 1990 Computer Misuse Act 1990 NHS and Community Care Act 1990 and the regulations relating to Terms of Service under the Act. Health and Safety at Work Act 1974