Receptionist/Administrator
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 02 June 2024 |
| Location: | Huddersfield, HD3 4LB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1091-24-0000 |
Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. Core Responsibilities a.Maintain and monitor the practice appointment system b.Process personal, telephone and e-requests for appointments c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.Signpost patients to the correct service e.Initiating contact with and responding to, requests from patients, team members and external agencies f.As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently g.Clinically code data on SystmOne h.Photocopy documentation as required i.Data entry of new and temporary registrations and relevant patient information as required j.Input data into patients healthcare records as necessary k.Action patient correspondence as necessary l.Scan patient related documentation and attach scanned documents to patients healthcare records m.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team n.Manage all queries as necessary in an efficient manner o.Carry out system searches as requested p.Maintain a clean, tidy, effective working area at all times q.Monitor and maintain the reception area and notice boards r.Complete opening and closing procedures in accordance with the duty rota s.Order and monitor stationery supplies t.Support all clinical staff with general tasks as requested