Customer Fulfilment Apprentice
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £22,000 per year |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | KT22 7BA |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/240389-378531 |
Summary
The Customer Fulfilment Specialists' primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG's asset adoption process and helps fulfils the needs of our customers (B2B) who build the networks we adopt. In this role you will need to communicate effectively and build quality relationships with our customers, service providers and consumers (end users connected to our networks).
- Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards.
- Building Strong Relationships through effective communication with ESP's customers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards ESP's strategic goals and the ability to go the extra mile to ensure a customer's needs are met and exceeded.
- Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
- Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
- Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
- Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP's key values and support a positive reputation individually and as a team.
At ESP Utilities Group Limited, you will be working towards the Customer Service Practitioner Level 2 apprenticeship over the duration of 15 months, alongside your daily roles and responsibilities.