Account Director
| Posting date: | 13 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | BF1 2AR |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 53640 |
Summary
OVERVIEW OF ROLE RESPONSIBILITIES
Reporting to our UK-based Operations Director, the Gibraltar Account Director is a substantial and challenging role in unique location that helps enable the UK MoD's operational outputs. The successful applicant will be responsible for providing senior leadership to over 200 Mitie colleagues and is accountable for ensuring Mitie delivers against its contractual requirements; this is a £20-25 million per annum facilities management contract that includes hard FM services along with a significant programme of additional works/projects. The Account Director is required to inspire our people and lead our supply-chain in order to deliver exceptional services to our Client, the Defence Infrastructure Organisation (DIO) and our Customer, UK Strategic Command.
Gibraltar is one of the four PJOB locations, the others being the Falkland Islands, Ascension Island and Cyprus. Mitie currently hold FM contracts in all 4 locations and provide the overall management from a UK based Headquarters that works alongside the UK based client and customer. The successful candidate will form part of Mitie's PJOB Senior Leadership Team and contribute to the overall management of the international business. This is a senior role.
KEY DUTIES OF THE ROLE
-Lead, develop and support our people.
-Lead Mitie's business in Gibraltar.
-Deliver the contract, meeting all agreed revenue and margin targets.
-Contract management including customer management, service delivery management, performance management, financial management and the monitoring and reporting of these responsibilities.
-Develop and maintain a positive collaborative working relationship with the local client and customer, associated stakeholders, and our supply chain.
-Manage and oversee commercial issues with support from commercial colleagues and other relevant stakeholders.
-Promote Mitie brand awareness and enhance company reputation.
-Manage progress against agreed performance indicators with the client, Mitie and the supply chain.
-Foresee potential risks and issues with our client and partners and work collaboratively, proactively and positively to mitigate exposure.
-Drive high standards of QHSE across all aspects of delivery.
-Drive continuous improvement in service delivery and customer satisfaction, including supporting the targets on upsell and service enhancements, all reflected in bottom line performance and Net Promoter Scores.
Person Specification
-An exceptional person who has experience of leading a sizeable (£12m+ annual) Hard/Total Facilities Management contract along with a programme of additional works services (additional £10-£15 million per annum) across either the public or private sector in a collaborative fashion. This could be contractor or client side.
-Experience of delivering projects (additional works services) including capital projects in the range £250k-£5m in value.
-The candidate should have previous experience of leading Defence infrastructure contracts (either client or contractor side) and will have a strong understanding of the UK MoD's infrastructure system operating model.
-The Account Director will reside in Gibraltar (accommodation is provided as part of the overall package). The candidate ideally would have previous experience of living and working abroad.
-This is a multi-faceted role that requires a commercially astute individual who can lead and inspire our people, and supply chain, to ensure our culture is one which is wholly supportive of our client and customer.
-The successful candidate will be focussed on cultivating and maintaining collaborative and constructive relationships with a range of internal and external stakeholders across the contract and with other Mitie colleagues.
-You will be a driven, resilient and adaptive leader already operating at a comparable level, who has the credibility and passion to drive innovative solutions to enhance Client and customer satisfaction.
Reporting to our UK-based Operations Director, the Gibraltar Account Director is a substantial and challenging role in unique location that helps enable the UK MoD's operational outputs. The successful applicant will be responsible for providing senior leadership to over 200 Mitie colleagues and is accountable for ensuring Mitie delivers against its contractual requirements; this is a £20-25 million per annum facilities management contract that includes hard FM services along with a significant programme of additional works/projects. The Account Director is required to inspire our people and lead our supply-chain in order to deliver exceptional services to our Client, the Defence Infrastructure Organisation (DIO) and our Customer, UK Strategic Command.
Gibraltar is one of the four PJOB locations, the others being the Falkland Islands, Ascension Island and Cyprus. Mitie currently hold FM contracts in all 4 locations and provide the overall management from a UK based Headquarters that works alongside the UK based client and customer. The successful candidate will form part of Mitie's PJOB Senior Leadership Team and contribute to the overall management of the international business. This is a senior role.
KEY DUTIES OF THE ROLE
-Lead, develop and support our people.
-Lead Mitie's business in Gibraltar.
-Deliver the contract, meeting all agreed revenue and margin targets.
-Contract management including customer management, service delivery management, performance management, financial management and the monitoring and reporting of these responsibilities.
-Develop and maintain a positive collaborative working relationship with the local client and customer, associated stakeholders, and our supply chain.
-Manage and oversee commercial issues with support from commercial colleagues and other relevant stakeholders.
-Promote Mitie brand awareness and enhance company reputation.
-Manage progress against agreed performance indicators with the client, Mitie and the supply chain.
-Foresee potential risks and issues with our client and partners and work collaboratively, proactively and positively to mitigate exposure.
-Drive high standards of QHSE across all aspects of delivery.
-Drive continuous improvement in service delivery and customer satisfaction, including supporting the targets on upsell and service enhancements, all reflected in bottom line performance and Net Promoter Scores.
Person Specification
-An exceptional person who has experience of leading a sizeable (£12m+ annual) Hard/Total Facilities Management contract along with a programme of additional works services (additional £10-£15 million per annum) across either the public or private sector in a collaborative fashion. This could be contractor or client side.
-Experience of delivering projects (additional works services) including capital projects in the range £250k-£5m in value.
-The candidate should have previous experience of leading Defence infrastructure contracts (either client or contractor side) and will have a strong understanding of the UK MoD's infrastructure system operating model.
-The Account Director will reside in Gibraltar (accommodation is provided as part of the overall package). The candidate ideally would have previous experience of living and working abroad.
-This is a multi-faceted role that requires a commercially astute individual who can lead and inspire our people, and supply chain, to ensure our culture is one which is wholly supportive of our client and customer.
-The successful candidate will be focussed on cultivating and maintaining collaborative and constructive relationships with a range of internal and external stakeholders across the contract and with other Mitie colleagues.
-You will be a driven, resilient and adaptive leader already operating at a comparable level, who has the credibility and passion to drive innovative solutions to enhance Client and customer satisfaction.