Mental Health & Wellness Team Administrator | NELFT NHS Foundation Trust
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 plus HCAS per annum |
| Hours: | Full time |
| Closing date: | 12 June 2024 |
| Location: | Barking, IG11 9LX |
| Company: | North East London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6293943/395-BD068-24 |
Summary
In collaboration with our partners and service users across Barking & Dagenham, Havering Redbridge and Waltham Forest, NELFT has launched our Mental Health Transformation Programme and aim to radically transform our whole model of Mental Health care and support. Our intention is not just to redesign care pathways but to develop a new ethos and culture that helps transform how we work together with partners as ‘one team’ sharing care.
Our aims include a greater focus on prevention and wellbeing and delivering more integrated and personalised care closer to home. By working with Primary Care Networks (PCN) and local partners in each borough, NELFT propose to support plans by using a “neighbourhood” model of care to develop multi-agency, integrated and place-based care to support people with serious mental health needs to receive their care closer to home.
In Barking and Dagenham, as we work towards the neighbourhood model of ‘place-based care’, we have just merged our Access and Brief Intervention Team and our Community Recovery Team into three, locality-based Mental Health & Wellness Teams (MH&WTs), aligned to PCNs. Our aim is to improve the journey of our service users through secondary mental health services with continuity of care and no ‘hand-offs’ from one service to another.
Come and be part of one of our newly launched, integrated Mental Health & Wellness teams in Barking and Dagenham. Our vision is for this new investment to help start a new era in our Mental Healthcare provision at NELFT, making us among the most holistic, relational and person-centred services in the country.
Our aims include a greater focus on prevention and wellbeing and delivering more integrated and personalised care closer to home. By working with Primary Care Networks (PCN) and local partners in each borough, NELFT propose to support plans by using a “Neighbourhood Team” model of care to develop multi-agency, integrated and place-based care to support people with serious mental health needs to receive their care closer to home.
In alignment with the Community Mental Health Framework for Adults, we intend for our teams to be trauma informed and person-centred, putting relationships back into the heart of care; all team members will receive training in new ways of working including Open Dialogue and trauma informed approaches to care.
Your responsibilities will include dealing with patient queries on the telephone, booking appointments and managing reception for Barking and Dagenham MHWT East service.
The applicant will be preferably a RIO user
Knowledge of Microsoft office packages
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).
Please see the attached job description and person specification for further details on this vacancy.
• Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
• Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
• Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
• Manage and maintain an efficient administrative system on behalf of others.
• Draft general correspondence on behalf of own service.
• Accurately produce reports, correspondence and documents from a variety of sources.
• Work without supervision and ensure urgent situations are addressed swiftly.
• Ensure workload is managed and prioritised appropriately.
• Responsible for the induction and orientation of Band 2 administrative staff and temporary staff.
• Establish and maintain electronic and manual filing systems.
• Arrange and take minutes or notes at meetings that are intended for internal review only.
• Input generic data into organisational systems or in-house records. Printing of simple reports – ie training records or basic clinical info
• Cover other teams/services, where necessary, which may require working on other sites.
• Monitor and maintain secure stamp allocation, petty cash refunds for expenses and keys held on site
Front of House
• Facilitate the smooth running of the service, dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the line manager.
• Act as a point of contact for service users and effectively run reception.
• Take clear messages and pass them promptly to the appropriate member of the team using own judgement on urgency.
• Responsible for ordering stationery and other supplies via the electronic procurement system, receipting goods and chasing shortfalls.
• Be the first point of contact for service users
Computer/Administration
• Use the patient records system to enter client related information and care events.
• Retrieve and record patient information in line with service requirements.
• Print out monthly team reports on service activity.
• Participate in audits and surveys as necessary. Provide support in the development of audit reports
Communication
• Demonstrate effective communication skills and promote a positive image of the team with service users, carers, professionals and external agencies from a variety of disciplines, both within and outside the Trust.
• Respond to frequent enquiries made by clients/staff, either in person or on the telephone, promptly and in a professional and courteous manner in line with Trust policy.
• Work competently within current procedures for own working practices and, where appropriate, contribute to the development and implementation of changes to improve own working practices/service, policies, procedures and guidelines.
Specific Tasks directly related to the post:
• Deliver a reliable client focused administrative service which promotes good customer care and supports the achievement of the trust vision and mission.
• Provide administrative and reception support to the Mental Health and Wellness Team.
• Facilitate the smooth and reliable running of the front of house, dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the line manager.
• Uploading/ opening referrals accurately onto patient records
• Receive, divert and make telephone calls as required, passing messages accurately and promptly to appropriate colleagues.
• Ensure that complex calls from anxious and distressed service users or their families are passed to appropriate persons to be dealt with effectively and appropriately or escalated to a senior staff member if appropriate.
• Display a calm, friendly and helpful approach at all times.
• Support senior members of staff with organising caseloads
• Supporting team meetings, taking minutes for team meetings.
• Formulate letters under the direction of senior staff
• Management of generic inboxes and ensuring emails are dealt with in a timely manner.
• Booking of interpreters and issuing of food vouchers.
• Be able to cross cover across all 3 sites within Barking and Dagenham Mental Health & Wellness Teams.
This advert closes on Monday 27 May 2024