Customer Service Centre Agent
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £23,847 per year |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 348998/1 |
Summary
Are you someone who prides themselves on being able to deliver first class customer service?
Do you have excellent interpersonal skills?
Would you like the opportunity to be part of a department that advocates development?
If this sounds like you, then please apply! We can’t wait to hear from you!
Do you have excellent interpersonal skills?
Would you like the opportunity to be part of a department that advocates development?
If this sounds like you, then please apply! We can’t wait to hear from you!
Working within our Customer Service Centre provides opportunities to grow and develop, our managers motivate their teams to succeed by creating a positive working environment and we enable our staff to feel a sense of ownership.
We promote internal progression and work closely with local colleges to offer a range of qualifications such as National Vocational Qualification (NVQ) and Institute of Leadership & Management (ILM) courses.
We love nothing more than to contribute towards the development of our workforce.
- You will be providing quality support, advice and guidance to both internal and external customers, contributing to improvement in road safety, environmental standards and the reduction of vehicle crime.
- You will handle inbound and outbound customer contact which includes phone calls and email correspondence whilst using our IT systems to record critical information. You will be working in a fast-paced environment which will require you to be multi skilled when helping our customers.
- You will provide cover on a rota basis, which is currently between 07:30 am to 18:00 pm Monday to Friday, to support your colleagues and deliver a high level of service to our customers.
Responsibilities include, but are not limited to;
- Handling inbound and outbound customer contact including phone calls and email correspondence relating to all aspects of testing, enforcement and related matters.
- Adhering to current legislation and processes to provide first point of contact customer resolution.
- Administration and processing of Scheme and non-Scheme related applications including telephone, email and white mail requests, booking amendments, take credit card payments and issuing certificates as and when necessary.
- Assisting with general administration duties.
For more information about the role and responsibilities please see the attached candidate pack.