Guest Services Assistant
| Posting date: | 13 May 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 12 June 2024 |
| Location: | PR5 0UL |
| Remote working: | On-site only |
| Company: | KRO Preston Ltd |
| Job type: | Permanent |
| Job reference: | GSA |
Summary
Duties will include:
Respond and attend to guest repair requests
Responsible for maintaining, scheduling and recording preventive hotel maintenance plan like turning of mattresses, descaling shower heads, cleaning extractor fans, weekly & monthly fire safety equipment checks, painting, basic plumbing, general maintenance and grounds keeping etc.
To interpret readings from meters & gauges and other measuring unit
To maintain confidentiality of hotel guests and pertinent hotel information
To ensure security of guest room access and hotel property
Perform maintenance activities in the guest rooms, public and staff areas like painting, repairing walls, plunging toilets, and unclogging drains, repairing all types of hardware, electrical equipment including lamps
Program TV’s and perform general housekeeping and engineering-related inventory duties
Test, troubleshoot and perform basic repair on all types of equipment
To clean, protect and otherwise maintain all tools and equipment in the hotel
To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency
Perform other duties assigned by the General Manager
Train and instruct other members of the staff through sharing of knowledge and skills Welcome and acknowledge all guests according to company standards
Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems Communicate, order and facilitate any work required to be completed by outside contractors or suppliers
Check for new maintenance requests from maintenance book and update remarks once the task is completed Inspect the hotel regularly to ensure it meets safety standards
Arrange for routine maintenance in hotel rooms, lobbies and all other facilities Organise repair projects in a manner that does not disturb guests
Plan and oversee renovations and construction Health and safety management Follow and implement all existing S.O.P.’s
Use your expertise to improve, enhance services and add value to the guest experience
Actively and positively engage with colleagues, guests and our service providers to ensure a seamless service experience is created
Take ownership and responsibility ensuring you are working effectively
Assist Senior Management with any projects, as directed, and implement and give feedback on any actions, as necessary
Job Types: Full-time, Part-time, Permanent
Pay: From £11.42 per hour
Expected hours: 20 – 40 per week
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Schedule:
Day shift
Monday to Friday
Weekend availability
Ability to commute/relocate to Preston, PR5 0UL: reliably commute or plan to relocate before starting work (required)
Experience: Maintenance: 1 year (required)
Licence/Certification: Driving Licence (required)
Work Location: In person
Respond and attend to guest repair requests
Responsible for maintaining, scheduling and recording preventive hotel maintenance plan like turning of mattresses, descaling shower heads, cleaning extractor fans, weekly & monthly fire safety equipment checks, painting, basic plumbing, general maintenance and grounds keeping etc.
To interpret readings from meters & gauges and other measuring unit
To maintain confidentiality of hotel guests and pertinent hotel information
To ensure security of guest room access and hotel property
Perform maintenance activities in the guest rooms, public and staff areas like painting, repairing walls, plunging toilets, and unclogging drains, repairing all types of hardware, electrical equipment including lamps
Program TV’s and perform general housekeeping and engineering-related inventory duties
Test, troubleshoot and perform basic repair on all types of equipment
To clean, protect and otherwise maintain all tools and equipment in the hotel
To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency
Perform other duties assigned by the General Manager
Train and instruct other members of the staff through sharing of knowledge and skills Welcome and acknowledge all guests according to company standards
Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems Communicate, order and facilitate any work required to be completed by outside contractors or suppliers
Check for new maintenance requests from maintenance book and update remarks once the task is completed Inspect the hotel regularly to ensure it meets safety standards
Arrange for routine maintenance in hotel rooms, lobbies and all other facilities Organise repair projects in a manner that does not disturb guests
Plan and oversee renovations and construction Health and safety management Follow and implement all existing S.O.P.’s
Use your expertise to improve, enhance services and add value to the guest experience
Actively and positively engage with colleagues, guests and our service providers to ensure a seamless service experience is created
Take ownership and responsibility ensuring you are working effectively
Assist Senior Management with any projects, as directed, and implement and give feedback on any actions, as necessary
Job Types: Full-time, Part-time, Permanent
Pay: From £11.42 per hour
Expected hours: 20 – 40 per week
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Schedule:
Day shift
Monday to Friday
Weekend availability
Ability to commute/relocate to Preston, PR5 0UL: reliably commute or plan to relocate before starting work (required)
Experience: Maintenance: 1 year (required)
Licence/Certification: Driving Licence (required)
Work Location: In person