Level 2 Customer Service Apprenticeship at East Quay Medical Centre
| Posting date: | 13 May 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 June 2024 |
| Location: | Bridgwater, Somerset |
| Remote working: | On-site only |
| Company: | Somerset Skills and Learning |
| Job type: | Apprenticeship |
| Job reference: | sslcourses.co.uk |
Summary
A Level 2 Customer Service Apprentice is required. Our customer service apprenticeships will be part of our medical reception team. This role is the front line of all our services, booking appointments, answering calls and ordering prescriptions and so is an essential role, as the experience of all who contact us depends on this team.
What will the apprentice be doing?
Our customer service apprenticeships will be part of our medical reception team. This role is the front line of all our services, therefore is an essential role, as the experience of all who contact us depends on this team. The team manage all calls on the main line and the prescription line. The team also greet and help all who attend in person.
The duties include:
- Booking appointments
- Ordering prescriptions
- Requesting and processing home visits
- Supporting patients with online accounts
- Taking calls from other healthcare professionals, ordering ambulances etc.
The day is very busy and has a wide variety
This role may be closed early if enough applications are received.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Functional Skills in English and maths if required
- End Point Assessment: Presentation, Practical Observation, Professional
Discussion.
Eligibility to join the Institute of Customer Service as an individual member at professional level upon completion.
On and off the job training and location of this training to be confirmed.
What is the expected career progression after this apprenticeship?
- We aim to develop our apprentices to become integral to the team and become
permanent employees after their placement – often this can be during their
placement where the candidate enjoys the role, performs the role well and fits well
into the team.
What will the apprentice be doing?
Our customer service apprenticeships will be part of our medical reception team. This role is the front line of all our services, therefore is an essential role, as the experience of all who contact us depends on this team. The team manage all calls on the main line and the prescription line. The team also greet and help all who attend in person.
The duties include:
- Booking appointments
- Ordering prescriptions
- Requesting and processing home visits
- Supporting patients with online accounts
- Taking calls from other healthcare professionals, ordering ambulances etc.
The day is very busy and has a wide variety
This role may be closed early if enough applications are received.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Functional Skills in English and maths if required
- End Point Assessment: Presentation, Practical Observation, Professional
Discussion.
Eligibility to join the Institute of Customer Service as an individual member at professional level upon completion.
On and off the job training and location of this training to be confirmed.
What is the expected career progression after this apprenticeship?
- We aim to develop our apprentices to become integral to the team and become
permanent employees after their placement – often this can be during their
placement where the candidate enjoys the role, performs the role well and fits well
into the team.