Food & Beverage Supervisor
| Posting date: | 12 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary + Tips + Share of gratuities |
| Hours: | Part time |
| Closing date: | 11 June 2024 |
| Location: | SY4 3AG |
| Company: | Mercure Albrighton Hall Hotel & Spa |
| Job type: | Permanent |
| Job reference: | fa1975da0421451c9934 |
Summary
Are you passionate about hospitality, food and drink? Do you consider yourself to offer outstanding service? Do you have a flare for creativity? Would you like to be part of a young dynamic team and work in a stunning setting surrounded by amazing Shropshire grounds?
Who are we
Mercure Shrewsbury Albrighton Hall Hotel & Spa is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.
Visit our website for more information – https://www.mercureshrewsbury.co.uk/
Role Responsibilities
The food & beverage supervisor will report to the food & beverage manager. This role encompasses a wide array of duties from guest interaction, creating creative cocktails, perfect personal presentation standards. Outstanding attention to detail and ensuring swift service and high standards are upheld to guarantee guests have a comfortable and safe stay.
• Passionate about hospitality, food, beverage, customer service
• a professional, guest-centric, enthusiastic individual with bags of personality to work in our food & beverage departments.
• Flexible in approach to both work and hours of work and a willingness to train and learn new skills.
• Provide prompt service and actively seek opportunities to drive guest satisfaction
• Ensure that you are fully aware of any relevant feedback from either guests or other departments
• Escalate any guest feedback quickly
• Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
Key Requirements
• Responsible for supervising staff to ensure the smooth running and maximum profitability of the food & beverage departments.
• Encourage all staff to be passionate about the facilities and services of the hotel so that customers have a first class experience.
• Excellent interpersonal and communication skills & ability to deliver a high level of customer service
• Ability to work in a fast paced environment
• Weekend and evening availability
• Excellent grooming standards
Benefits
Enjoy various company’s benefits including, meals on duty, full leisure club access, share of tips & gratuities, bonus breaks, loyalty schemes and reward programs both national and international!