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Customer Service Advisor (Complaints) - Plymouth

Job details
Posting date: 12 June 2024
Hours: Full time
Closing date: 11 July 2024
Location: Plymouth, PL9 7HJ
Company: Reed Talent Solutions
Job type: Contract
Job reference: ANG00559-295740

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Summary

Customer Service Advisors wanted!

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.

The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.

Start date: 01/07/2024
Pay rate: £12.97 per hour
Location: Plymouth, PL9 7HJ
Temporary Contract: 10 weeks
Hours: Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday.

*Annual leave is not permitted during the first two weeks of training - minimal annual leave after this may be authorised if it is pre-booked however cannot be guaranteed*

Desirable qualities

You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include: • A proven record in a fast-paced customer service environment. • Quick, accurate typist with a high attention to detail. • A proven record of delivering exceptional quality and meeting personal quality targets. • An ability to deal with difficult complaints in a kind, supportive and professional manner. • Excellent telephone manner and telephony experience with an ability to deal with colleagues at all levels essential. • Must be computer literate and proficient in the use of email, spreadsheet and word processing software. • Creative problem solver, owning the issue through to resolution. • Proficiency with inputting specific datasets, must be accurate, concise and consistent. • Able to make decisions involving money based on specific guidelines. • Achieve first time resolution with quality telephony responses.

What experience/skillset do you need?

• Call centre/contact centre and complaints handling experience is essential • A passion and commitment for delivering a great customer experience. • Ability to prioritise and manage workloads to timescales. • Flexible and innovative with ability to easily adapt to changing customer demands. • Enthusiastic and responsive - seeking a positive resolution for all customers. • Self-motivated. Able to work as part of a team or alone. • Ability to work under pressure and to deadlines.

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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