Customer Service Executive
| Posting date: | 11 May 2024 |
|---|---|
| Salary: | £24,600 to £28,400 per year |
| Hours: | Full time |
| Closing date: | 10 June 2024 |
| Location: | 30 Churchill Place, Suite 04-110, Canary Wharf, London, England, E14 5RE |
| Remote working: | On-site only |
| Company: | COMFORTABLE CARE LTD |
| Job type: | Permanent |
| Job reference: |
Summary
Comfortable Care Ltd, a renowned professional facilities management company, is dedicated to providing safe, clean, and secure working environments across diverse sectors. Our commitment to client satisfaction and high-quality services has fueled our growth. As part of our expansion strategy, we are actively seeking a proactive and experienced Customer Service Executive to join our dynamic team.
Main duties include:
- Serve as the main point of contact for clients, ensuring a positive and professional relationship.
- Address client inquiries, concerns, and requests promptly and effectively.
- Lead and inspire a customer service team to deliver exceptional support.
- Gather customer feedback and work collaboratively with internal teams to improve service offerings.
- Oversee the resolution of customer issues, providing timely and effective solutions.
- Analyze data to assess and improve team performance.
- Review and streamline customer service processes for efficiency.
Skills and Education:
- Proven one year of experience as a Customer Service Executive or in a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills and the ability to make decisions under pressure.
- Familiarity with CRM systems and customer service software.
Main duties include:
- Serve as the main point of contact for clients, ensuring a positive and professional relationship.
- Address client inquiries, concerns, and requests promptly and effectively.
- Lead and inspire a customer service team to deliver exceptional support.
- Gather customer feedback and work collaboratively with internal teams to improve service offerings.
- Oversee the resolution of customer issues, providing timely and effective solutions.
- Analyze data to assess and improve team performance.
- Review and streamline customer service processes for efficiency.
Skills and Education:
- Proven one year of experience as a Customer Service Executive or in a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills and the ability to make decisions under pressure.
- Familiarity with CRM systems and customer service software.