Housing Officer / Admin
| Posting date: | 11 May 2024 |
|---|---|
| Salary: | £16.26 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 June 2024 |
| Location: | STOKE ON TRENT, Staffordshire, ST4 1RN |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Stoke on Trent 5248809 |
Summary
What's involved with this role:
Temporary Housing Officer / Admin
Reference no: Stoke on Trent 5248809
Pay rate: £16.26 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 4-5 months
City: STOKE ON TRENT, Staffordshire
A Housing Officer is required to provide efficient, effective and responsive housing management services within a designated work area, ensuring that services are provided in accordance with agreed policies and priorities of the council.
Key responsibilities:
Manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the council.
Keep abreast of all relevant legislation.
Contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager – Housing Management.
Establish and maintain good lines of communication within the housing team, the council and with outside agencies concerning matters relating to the area and services managed.
Attend meetings and undertake relevant actions and visits out of office hours as required.
Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to council tenants, leaseholders and all residents.
Receive and respond to ASB and tenancy and estate management issues and develop appropriate solutions in line with the policies, priorities and practices of the council.
Assist in identifying tenancy support needs and make relevant referrals to appropriate agencies.
Carry out routine tenancy visits as required including leaseholders and residents as part of a locality management approach.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
A level 4 professional, academic or management qualification and evidence of continuous professional development.
Experience:
Effective communication experience.
Experience in delivering a quality customer service.
Experience of visiting, interviewing and advising customers.
Have detailed knowledge and understanding of Housing Management.
Demonstrate experience in the interpretation and application of Tenancy Conditions & procedures.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Skills & Abilities:
Ability to prioritise own workload.
Good interpersonal skills and able to communicate effectively at all levels.
Ability to deal with confrontational situations with tact and diplomacy.
Good standard of written English and experience of report writing.
Ability to adapt to a changing environment and work under pressure with minimum supervision.
Ability to deal with stressful and emotional situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: Stoke on Trent 5248809
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.