Client Support Administrator
| Posting date: | 10 May 2024 |
|---|---|
| Salary: | £25,000.0 to £26,000.0 per year |
| Additional salary information: | £25K to £26K plus excellent benefits |
| Hours: | Full time |
| Closing date: | 09 June 2024 |
| Location: | Aldershot, Hampshire, GU15 3RB |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4480099_1715353448 |
Summary
Your new company
This is a wonderful opportunity to join a world-leading organisation who provide the most innovative and tailored solutions and products within their industry.
Your new role
You will be joining a stable, professional and friendly Customer Support team in the role of Client Support Administrator. The team work collaboratively to achieve the best in-class customer service delivery and excellence. The successful applicant will work in a position which is pivotal to the success of the department and wider business. Duties will include working closely with the internal & external sales team to maintain a high level of customer service. Act as point of contact for designated existing customers and potential customers. Provide a positive impression of yourself and the organisation to the customer. Provide excellent communication channels both internally and externally. Raise new specifications in line with customer requirements ready for the commercial department. Raise new specifications and process new and amended specifications. Obtain purchase orders and invoice the customer for all new requests. To process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed. Checking orders in line with internal procedures. To monitor customer forecasts to place stock orders, regularly review stock levels in line with customer agreements and business KPI's. Managing stock levels (where applicable) in line with customer agreements. Process purchase orders for items that are bought from other sites. Liaise with internal departments and the customer to ensure where possible customer delivery dates are met. Liaise with customers to collect products where applicable. Use all the functionality of the bespoke IT systems to perform your duties. Maintain filing systems and ensure workstations and surrounding areas are kept tidy. To provide effective holiday and absence cover for administration-based tasks, including communicating with the customer and placing orders.
What you'll need to succeed
Our client is seeking to hire an experienced and talented Quality Assurance Administrator who wants to develop their career with an international business. The successful applicant will be a resourceful, engaging and experienced Quality Assistance Administrator who has a flexible and dynamic mind-set. Attention to detail and data accuracy will be a key requirement, along with being a confident user of software systems, including MS packages.
What you'll get in return
This is a great opportunity to join a world-leading organisation and build a career as Client Support Administrator. Client Support Administrator, Perm, Full Time, Aldershot, Office Based, £25K to £26K plus excellent benefits
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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