87123 - Provider Records Administrator - Legal Aid Agency
| Posting date: | 10 May 2024 |
|---|---|
| Salary: | £22,940 to £27,000 per year |
| Additional salary information: | The national salary range is £22,940, London salary range is £27,000. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 27 May 2024 |
| Location: | South East |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 87123 |
Summary
Job Title: Provider Records Administrator
Contract Type: Permanent
Grade: AO
Salary range (depending on location):
National - £22,940
London - £27,000
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: National – Any LAA Office
Directorate: Contract Management & Assurance
Team: Provider Records Team
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 22.12 hours and to cover 3 days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to: Provider Records Team Leader
Closing date for applications : 27th May 2024
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Contract Management and Assurance
Contract Management and Assurance (CMA) work closely with our provider base to ensure the smooth running of our contracts and assure the delivery of legal aid.
Provider Records.
The Provider Records team is a Business-Critical team and an integral part of the Legal Aid Agency. They work closely within Contract Management & Assurance and with all areas of the Legal Aid Agency co-ordinating activity, ensuring all administrative processes are efficient and systems accurately updated in accordance with time standards.
Job Summary
Key Responsibilities:
Ability to analyse provider change requests to identify areas of particular risk.
Responsibility for risk management when updating Provider Records.
Ability to work with agreed SLA’s and turnaround times.
Responsibility for liaising with Contract Manager colleagues and providers (Solicitors & Advocates) to ensure provider records amendment requests are interpreted/applied accurately.
Report progress on activity, including any issues which may impact quality or efficiency to Provider Records Team Leader and update monitoring tools/trackers/spreadsheets.
Conduct Quality Control checks on the work of colleagues within the team and provide feedback in an appropriate manner.
Acknowledge and respond to complaints in writing and, if required, escalate appropriately.
Liaise with IT Service Desk concerning system issues.
Ensure communication with all stakeholders is timely and effective.
Essential Knowledge, Experience, and skills
Attention to detail when reviewing requests and highlighting possible issues to the team leader.
Proven accuracy when recording information.
Ability to work well in a team environment.
Effective written and verbal communication skills.
Desirable Knowledge, Experience, and skills
Knowledge of Office 365 applications
Person Specification
You thrive in a process driven environment and understand the importance of operating within set rules and guidelines.
You are comfortable when presented with challenges and enjoy finding solutions.
You are confident when sharing information and able to communicate effectively both verbally and in writing.
You enjoy working with a range of people and building effective working relationships with others.
You see the potential for improvement in the work you do and can share your ideas for change.
You are highly organised and have good attention to detail.
Contract Type: Permanent
Grade: AO
Salary range (depending on location):
National - £22,940
London - £27,000
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: National – Any LAA Office
Directorate: Contract Management & Assurance
Team: Provider Records Team
Working Pattern:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.
If you are applying for a part time role, please note that in order to meet business demands we need cover for a minimum of 22.12 hours and to cover 3 days of the week.
To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.
Reporting to: Provider Records Team Leader
Closing date for applications : 27th May 2024
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ). We are responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.
Contract Management and Assurance
Contract Management and Assurance (CMA) work closely with our provider base to ensure the smooth running of our contracts and assure the delivery of legal aid.
Provider Records.
The Provider Records team is a Business-Critical team and an integral part of the Legal Aid Agency. They work closely within Contract Management & Assurance and with all areas of the Legal Aid Agency co-ordinating activity, ensuring all administrative processes are efficient and systems accurately updated in accordance with time standards.
Job Summary
Key Responsibilities:
Ability to analyse provider change requests to identify areas of particular risk.
Responsibility for risk management when updating Provider Records.
Ability to work with agreed SLA’s and turnaround times.
Responsibility for liaising with Contract Manager colleagues and providers (Solicitors & Advocates) to ensure provider records amendment requests are interpreted/applied accurately.
Report progress on activity, including any issues which may impact quality or efficiency to Provider Records Team Leader and update monitoring tools/trackers/spreadsheets.
Conduct Quality Control checks on the work of colleagues within the team and provide feedback in an appropriate manner.
Acknowledge and respond to complaints in writing and, if required, escalate appropriately.
Liaise with IT Service Desk concerning system issues.
Ensure communication with all stakeholders is timely and effective.
Essential Knowledge, Experience, and skills
Attention to detail when reviewing requests and highlighting possible issues to the team leader.
Proven accuracy when recording information.
Ability to work well in a team environment.
Effective written and verbal communication skills.
Desirable Knowledge, Experience, and skills
Knowledge of Office 365 applications
Person Specification
You thrive in a process driven environment and understand the importance of operating within set rules and guidelines.
You are comfortable when presented with challenges and enjoy finding solutions.
You are confident when sharing information and able to communicate effectively both verbally and in writing.
You enjoy working with a range of people and building effective working relationships with others.
You see the potential for improvement in the work you do and can share your ideas for change.
You are highly organised and have good attention to detail.