Customer Service Adviser (P/T)
| Posting date: | 09 May 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 08 June 2024 |
| Location: | Shipley, West Yorkshire |
| Remote working: | Fully remote |
| Company: | Sportsshoes.com |
| Job type: | Permanent |
| Job reference: |
Summary
To provide an excellent level of customer service to all Sportsshoes.com customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.).
This is a part-time role (see hours below) and a major part will be dealing with live chat.
A successful Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:
Roles and Responsibilities
Technical Competencies
• Product knowledge
• Good levels of numeracy and literacy skills
• Excellent communication skills via email and on the phone
• Confident PC user with the ability to work with new systems
• An excellent understanding of the highest standards of customer care
Behavioural Competencies
• To ensure the best Customer Care experience is given to all customers
• Be passionate about being the best you can be and want to achieve targets
• To ensure that queries are responded to within our agreed response time
• Genuine passion for speaking to customers, answering queries and a clear
communicator
• To achieve KPI’s whilst maintaining excellent quality
• Flexible for both the Company and customers
• Organised
• Professional
• Resilient under pressure
• Team focused
• Able to build rapport and empathise with customers
Shift patterns
• Weekday hours 5pm to 10pm
• Working Saturday 9am-5pm on a rota basis from home (once a month).
• Extra hours when required especially in the Peak period (November- February)
Line Manager: Customer Service Manager
This is a part-time role (see hours below) and a major part will be dealing with live chat.
A successful Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:
Roles and Responsibilities
Technical Competencies
• Product knowledge
• Good levels of numeracy and literacy skills
• Excellent communication skills via email and on the phone
• Confident PC user with the ability to work with new systems
• An excellent understanding of the highest standards of customer care
Behavioural Competencies
• To ensure the best Customer Care experience is given to all customers
• Be passionate about being the best you can be and want to achieve targets
• To ensure that queries are responded to within our agreed response time
• Genuine passion for speaking to customers, answering queries and a clear
communicator
• To achieve KPI’s whilst maintaining excellent quality
• Flexible for both the Company and customers
• Organised
• Professional
• Resilient under pressure
• Team focused
• Able to build rapport and empathise with customers
Shift patterns
• Weekday hours 5pm to 10pm
• Working Saturday 9am-5pm on a rota basis from home (once a month).
• Extra hours when required especially in the Peak period (November- February)
Line Manager: Customer Service Manager