Operations Manager
| Posting date: | 13 May 2024 |
|---|---|
| Salary: | £33,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 08 June 2024 |
| Location: | Elmbridge, Surrey, KT109SD |
| Remote working: | On-site only |
| Company: | Marston Holdings |
| Job type: | Permanent |
| Job reference: | PLG055_1715235555 |
Summary
Operations Support Manager
We have a great opportunity for an Operations Manager to help support in the successful running of our Elmbridge Borough Council parking enforcement contract. You will report directly into the Account Director and will, through your team leaders, have responsibility for the civil enforcement team of 40, who deliver high levels of customer service every day. This is a great role in a unique and evolving industry, our managers are instrumental in the ongoing success of our business.
You will be involved with maintaining and developing relationships with our client and be the primary contact for any issues. Additionally, you will make sure that the Civil Enforcement Officers are performing to maximal efficiency whilst adhering to strict health and safety and compliance procedures.
What you'll be doing
- Making sure that all our colleagues are managed consistently and fairly, and they are fully trained
- Deal with payroll queries with the support of the admin team
- Being the primary point of contact for our client
- Producing and providing MI and reports
- Support with disciplinary and grievance hearings
- Manage, plan, and co-ordinate the work of your team leaders
- You will monitor and shape operational KPI's.
- Dealing with all written customer enquiries and complaints
- Prepare the monthly enforcement plan and to monitor the success of those on-going on a daily basis
- To assist in developing Quality Assurance systems and procedures in the service area
- Cost control of consumables items
- Control of vehicle costs and maintenance through process management and telematics
About you
- Excellent level of computer literacy in Microsoft Office, including, Word, Excel, and Outlook
- Strong leadership skills
- Operational management skills
- Organised and self-motivated
- Able to communicate effectively at all levels
In return for your hard work and time.
- 20 Days holiday, plus Bank Holidays
- Pension scheme
- Colleague Benefit Scheme
- Excellent training & development
At NSL, our vision is to make the UK a safer, fairer, and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure. With over 4,000 colleagues in 250 locations across the UK we serve over 150 clients and 20 million citizens. Here at NSL, everyone is welcome. We have an inclusive workforce that offers employment opportunities whoever you are, wherever you work and whatever you do. We are bronze aware holders of the Armed Forces Covenant and actively encourage applications from Armed Forces personnel, veterans, and reservists. We are committed to our core values, they are key to the way we work with our colleagues, customers, and suppliers, joining us would mean upholding these values in everything you do:
Professionalism - Achieving the Highest Standards
Accountability - ownership and responsibility of our actions
Respect - For each other and customers
Transparency- open in the way we engage and do business
Innovation - Enthusiasm for new ideas and technologies
NSL is a Platinum accredited Investor in People (IIP)
Interested? Apply now!