Appointment Coordinator | Milton Keynes University Hospital NHS Foundation Trust
| Dyddiad hysbysebu: | 07 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £22,816 - £24,336 Per annum |
| Oriau: | Full time |
| Dyddiad cau: | 06 June 2024 |
| Lleoliad: | Milton Keynes, MK6 5LD |
| Cwmni: | Milton Keynes University Hospital NHS Foundation Trust |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 6291297/430-CC2503A |
Crynodeb
Appointment Coordinator
Department: Imaging
Band 3 £22,816 - £24,336 per annum
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
The reception desk is the first point of call for all patients and visitors to the department and the receptionist provides a combination of customer services and general administration.
This involves a whole range of tasks covering receiving and booking in patients; including registering new patients on to the hospital CRS system,
You will be liaising with the public and staff at all levels and helping with any queries they may have.
You will be responsible for providing an efficient and effective appointment system within the Imaging department. This involves dealing with all Imaging appointment requests from Health Centres, GP’s, Out-Patient Clinics, and Wards.
You will be required to provide general administrative support to the department and book appointments with the patient by telephone and letter. This is a challenging roll but if you are a bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you.
The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential.
Interview date: 04 June 2024
This is a key ‘shop window’ post, involving the provision of an effective and efficient appointments service for all persons attending imaging as a result of GP, health centre, outpatient and inpatient referrals
To gain a thorough knowledge of the hospital CRS and Radiology CRIS and PACs computer systems to book appointments, look up patient notes and images and update and amend or add patient information. Particular care is required as the department uses a number of operating systems that are interdependent.
Although the post is located within a specific area of the Imaging department: a working knowledge of other areas of the Imaging appointment and reception areas will be required. Specific duties may be amended over time in response to the changing needs of the department.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
To organise appointments in your area of responsibility ensuring that resources are used to optimum efficiency. Once fully trained this will involve making decisions with regard to inserting appointment and ensuring that areas are run as efficiently as possible taking into account clinical priorities. Responsibilities may include any or all of the following:
• Returning incomplete or inappropriate requests to the referring clinician.
• Booking appointments for specialist imaging ensuring that, where appropriate, clinical priorities are observed.
• Ensuring that patients are booked for the correct procedure in the appropriate area, liaising with the radiologists, radiographers or sonographers if necessary.
• Ensuring that relevant information and appointment details are sent out to patients in a timely fashion and transport is arranged if required.
• Monitoring the ‘pending’ and surveillance/screening lists to ensure that future appointments are scheduled and booked in a timely fashion.
• Ensuring that DNA’ed appointments are followed up with the referring clinical and/or rebooked as appropriate.
• Contacting patients to arrange appointments at short notice.
• Booking in patients at the reception desk and making appointments and follow up appointments with patients face to face
• Contacting wards to arrange inpatient appointments and arranging to transfer from the ward to the department
Participate as a member of the Imaging Administration Team, sharing duties and responsibilities, including covering staff absences.
Please refer to the attached Job Description for further details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
This advert closes on Tuesday 21 May 2024