Digital Customer Service Advisor
| Posting date: | 07 May 2024 |
|---|---|
| Salary: | £22,542 per year |
| Hours: | Part time |
| Closing date: | 06 June 2024 |
| Location: | LS10 1AB |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10099070-42284 |
Summary
Job Title: Digital Customer Service Advisor
Start date: June 2024
Contract: Permanent
Location: Hybrid - Leeds, Arlington Business Centre
Salary: £22,542 per annum
Shift/Hours: 37.5 hours per week.
Shift pattern: 5 days per week, including 1 weekend day - between the business opening times of 9am to 9pm Monday - Sunday. This is an exciting opportunity to work as part of our outstanding Digital Customer Experience Team. The team are the first point of contact for customers through our Social Media channels (Facebook, X & Instagram - both publicly and privately) and our Members QNA & Errors channel.
Your positive nature will allow you to build strong relationships with our customers, and you'll take great satisfaction from helping our customers with general queries and supporting with troubleshooting to resolve any technical issues faced.
As for your development, we've designed a programme to transform our ambassadors as they grow. From the moment you join us, you'll benefit from training and development opportunities that will help you reach your full potential.
What you'll be doing:
• Responding to customers contacting on our Social Media & Members platforms via Sprinklr.
• Working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
• Delighting customers with quality customer service, meeting customers' needs with the right outcome.
• Using your product knowledge to proactively find answers and solve problems.
• Adhering to data protection and confidentiality laws.
• Proving administrative support to ensure all queries are correctly logged and updated in line with our processes.
• Engaging with customers around our products, content or simply brightening their day with emoji's and puns.
What we're looking for:
• Excellent attention to detail, along with your ability to demonstrate empathy, patience, and a desire to help
• Able to work collaboratively as part of a team
• Showing a keen interest in emerging technologies
• Excellent verbal and written communication skills
• Proficient in spelling, grammar, and punctuation
• A passion for social media and knowledge of how these channels work.
• You will have the ability to work under pressure, working to deadlines and targets
• IT literacy skills
• A quiet and private space to work from home with a strong WiFi connection
What's in it for you:
As part of our team, you'll benefit from additional ongoing coaching and development. Then you also have the regular perks of being part of Capita too:
• A competitive salary
• 22 days holiday (pro rata) plus public holidays(if you are scheduled to work on a bank holiday, you will receive a day in lieu).
• A wide range of discounts on many products and services
• Interest free season ticket loans
• Voluntary health, dental and vision benefits
• Company matched pension and life assurance
• The option to buy extra leave
• Employee assistance programmes
• Discounted gym memberships
• Paid time to volunteer in your community
• Discounts on leisure, travel, technology, fashion and food.
What we hope you'll do next
Choose 'apply' to submit a short application. Please upload an up to date CV.
What will happen next
• A member of our recruitment team will contact you to discuss the role in more detail
• We'll arrange a video interview for you to learn more about the role and the client you'll be working with and for us to learn more about you. This will also include a written exercise
You'll get the chance to follow your chosen career path anywhere in Capita.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Proud member of the Disability Confident employer scheme