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IT Back Office Analyst | Milton Keynes University Hospital NHS Foundation Trust
| Posting date: | 03 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,407 - £34,581 Per annum |
| Hours: | Full time |
| Closing date: | 02 June 2024 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6285454/430-CORP1395A |
Summary
IT Back Office Analyst
Department: IT
Band 5 - £28,407 - £34, 581 per annum
Hours : 37.5 hours per week, all MKUH roles will be considered for flexible working
We currently have an opening for an IT Back Office Team Analyst to be a part of the Trust’s Back Office team. You will be an integral part of a team that provides technical, configuration and testing support across the full range of the Trust Electronic Patient Record (eCare) to most Trust staff and to external organizations. Support is currently provided via phone, email, and remote tools to assist in the resolution of issues, this may require the identification and resolution of complex problems. There may be occasions when visits to the hospital site are required.
If you are keen to work in a friendly team of like-minded professionals, then please apply now.
Interview date: 03 June 2024
The post holder will provide IT Back Office support services to all staff covering the Trust’s existing Patient Administration (PAS) / Electronic Patient Record (eCARE) system and the mainstream IT systems and technologies deployed around the Hospital campus.
The post holder will require a good understanding of the needs and requirements of the user community together with an in-depth knowledge of the operation and configuration of the Trust’s currently deployed PAS / eCARE system to ensure that it supports the Trust’s business processes and objectives on an on-going basis.
Expertise on the current PAS/eCARE will have been gained through direct experience and attendance on mandatory technical training programs as approved by the software vendor and where applicable the associated NHS governing body.
The post holder will also be required to configure, test, and assist in the deployment of any PAS/eCARE system upgrades that the business needs to implement ensuring that system integrity and availability is not compromised at any time.
In addition, the post holder will require an understanding of the current systems and processes in use throughout the Organisation and be able to support other IT support groups in their use.
In support of these core activities the post holder will be expected to develop and maintain operational procedures and implement system rules and policies to ensure systems continue to always operate effectively.
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
• Communicate and liaise with all departments as required across the Organisation and develop close relationships with other eCare/PAS support groups which include but is not limited to the eCARE development team, IT project team, eCare Training team, the Registration Authority, and the Information team.
• Ensure that any logged incidents, problems, and changes are registered on the local IT Service Desk system and that these incidents, problems, and changes are monitored through to closure to the satisfaction of the affected user, department, or the business.
• Participate in meetings relating to the PAS /eCARE systems development, maintenance and implementation plans and activities where these relate to the Back Office function. Meetings will typically involve both internal staff and external NHS and system support organisations.
• Maintain, support, and develop the Trust’s currently deployed PAS/eCARE system which is the main electronic patient record system used within the Hospital. This system is mission critical to the business.
• Develop and run test scripts to validate any system modifications and upgrades that will be released to the Organisation as and when required.
Please refer to Job Description for further details.
This advert closes on Friday 17 May 2024