Sleep Studies & NIV Administrator | University Hospitals Bristol and Weston NHS Foundation Trust
| Posting date: | 03 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 Pro rata |
| Hours: | Part time |
| Closing date: | 02 June 2024 |
| Location: | Bristol, BS2 8HW |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6279472/387-M-2932-NG |
Summary
We have a vacancy in the administrative team - if you like working with people, are dynamic, have excellent customer service and can work accurately and meet deadlines, then we want to hear from you.
We strive to provide an efficient and effective service for patients attending our department.
The successful applicant will be working within our Sleep Studies and NIV Department to ensure all patients appointments are dealt with in a timely and efficient manner. They will also be a point of contact for queries from patients, relatives and other professionals and will be a key part of the team, driving forward service improvement and patient focused care. The successful applicant will also be required to provide admin support to the clinical team.
For further details please view the job description and person specification.
This is a multi site role and will be required to work from different UHBW sites. (Example Bristol Royal Infirmary, South Bristol Community Hospital, Weston General) along with working from home on occasions.
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Previous applicants need not apply
This advert closes on Thursday 16 May 2024
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