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Service Centre Team Leader
| Posting date: | 03 May 2024 |
|---|---|
| Salary: | £33,703 to £35,849 per year |
| Hours: | Full time |
| Closing date: | 02 June 2024 |
| Location: | Greater Manchester, North West England |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | MSV Housing Group |
| Job type: | Permanent |
| Job reference: |
Summary
Hours of Work: 35 hours per week
Closing date: 17th May 2024
Interviews: 14th May and 29th May 2024
Are you an experienced customer service supervisor / team leader with fantastic motivation and leadership skills? Do you have knowledge of call handling and CRM systems and experience of working and leading a team to achieve performance targets? Do you want to work for a business that cares about more than the bottom line? Then this is the opportunity you’ve been looking for!
At MSV Housing we’re committed to making sure our customers have good quality safe homes and this role is key in making this happen. Supporting the Customer Experience Manager the Service Centre Team Leader will be responsible for managing a team of Service Centre Advisors to deliver a customer focussed first point of contact service.
Through effective coaching and leadership, you will ensure our customers receive a high standard of service. You will manage the delivery of administration support that has an impact on first point of contact and be a point for escalated queries from internal and external customers, referring queries to internal departments as required.
You will be responsible for the staff rota, management and organisation of cover to ensure a seamless operational service is provided to our customers. Working with internal departments you will review, develop and improve practices to improve our customers journey and provide a positive experience for our customers. This is a busy and demanding role where you will put our customers at the heart of what you do you will be flexible and empathetic with your approach with a passion to deliver and continuously improve the service we provide.
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
More information about the role can be found in the information pack attached to this advert. To apply please complete an application form via our website: https://www.msvhousing.co.uk/careers/job-vacancies/
Interviews are scheduled to take on 14th May and 29th May 2024 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
If you wish to discuss the roles informally, please contact Louise Dardis, Customer Experience Manager on louise.dardis@msvhousing.co.uk.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
Closing date: 17th May 2024
Interviews: 14th May and 29th May 2024
Are you an experienced customer service supervisor / team leader with fantastic motivation and leadership skills? Do you have knowledge of call handling and CRM systems and experience of working and leading a team to achieve performance targets? Do you want to work for a business that cares about more than the bottom line? Then this is the opportunity you’ve been looking for!
At MSV Housing we’re committed to making sure our customers have good quality safe homes and this role is key in making this happen. Supporting the Customer Experience Manager the Service Centre Team Leader will be responsible for managing a team of Service Centre Advisors to deliver a customer focussed first point of contact service.
Through effective coaching and leadership, you will ensure our customers receive a high standard of service. You will manage the delivery of administration support that has an impact on first point of contact and be a point for escalated queries from internal and external customers, referring queries to internal departments as required.
You will be responsible for the staff rota, management and organisation of cover to ensure a seamless operational service is provided to our customers. Working with internal departments you will review, develop and improve practices to improve our customers journey and provide a positive experience for our customers. This is a busy and demanding role where you will put our customers at the heart of what you do you will be flexible and empathetic with your approach with a passion to deliver and continuously improve the service we provide.
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
More information about the role can be found in the information pack attached to this advert. To apply please complete an application form via our website: https://www.msvhousing.co.uk/careers/job-vacancies/
Interviews are scheduled to take on 14th May and 29th May 2024 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
If you wish to discuss the roles informally, please contact Louise Dardis, Customer Experience Manager on louise.dardis@msvhousing.co.uk.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.