Booking Clerk - Cancer Hub | East Suffolk and North Essex NHS Foundation Trust
| Posting date: | 01 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | Colchester, CO4 5JL |
| Company: | Colchester Hospital University NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6278110/432-HR224-24 |
Summary
We are looking for a vibrant, confident person to join our Cancer Hub at Colchester General Hospital to help deliver a high quality service
We need key staff, with excellent communication skills and attention to detail.
You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting.
Please note that this post may close early if a high number of applications are received.Previous applicants need not apply.
You will need to have excellent organisational skills as this is a fast paced environment to work in.
You will need to have the ability to work on your own initiative and you must be able to remain calm in difficult situations.
Patients who are invited to attend these appointments may be anxious about a cancer diagnosis and may be tearful, distressed, upset and/or angry and you need to be able to listen and deal with their enquiry politely and efficiently.
You will be required to work within timed pathways and comply with national and local waiting time targets.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Main duties will include processing of cancer referrals sent into the Trust by GP's & booking urgent new appointments in accordance with the timeframes set out within the National Cancer Waiting Times Guidance.
You will be responsible for contacting patients by telephone to invite them to urgent appointments within the next 14 days.
For full details of theresponsibilitiesand dutiesof this role please see the attached job description.
This advert closes on Thursday 9 May 2024