Outpatient Clinic Co-ordinator | University Hospitals Bristol and Weston NHS Foundation Trust
| Posting date: | 01 May 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 pa pro rata |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | Bristol, BS2 8EG |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6275419/387-WC-6970-NG |
Summary
This is an opportunity for an enthusiastic, flexible and hard working individual to join the Obstetrics & Gynaecology Outpatient Department at St Michael's Hospital, Bristol.
Working as part of a small team in a busy environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
Previous experience of being an initial point of contact for patients.
Ability to use initiative and manage your own workload.
The ability to communicate both via telephone and in writing.
Appetite to learn and develop.
IT literate. Previous experience using Careflow or other patient administration system is desirable.
Communication:
• To support the triaging of referrals Manage patient communications via telephone & through Trust systems
• Facilitate the building of Clinics and the booking of Gynaecology and Antenatal Appointments
• Be point of contact & liaise with clinical & non-clinical staff via
telephone & email
• Escalate queries, capacity problems & general issues
• Communicate changes to clinics & appointments to patients
Patient Care:
• To show a caring & professional approach towards everyone
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Wednesday 15 May 2024
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