GSOC Operator
| Posting date: | 30 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | W1T 1FB |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 52884 |
Summary
Job ref - 51062
GSOC Operator - Facebook, London
Weekly hours: 42h
Hourly rate: £18.80
The Global Security Operations Center must be staffed 24 hours per day, 7 days per week. The GSOC Operator is responsible for using best practices to identify, analyse, and support all incidents that are either impactful or potentially impactful to the business, the brand and or employees. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
Responsibilities include but are not limited to:
-The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
-The GSOC operator will dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or radio.
-The GSOC operator maintains various records of communications and events.
-The GSOC operator uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the clients' business.
-The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
-The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
-The GSOC operator will act as a liaison between all departments and the Physical Security Department.
-The GSOC operator will escalate (without delay) complaints and unusual/critical event information to the Duty Shift Manager
-The GSOC operator accurately maintains control of all equipment and keys in the GSOC. Accurately logs all equipment and keys signed out and returned by Security or other parties.
-The GSOC operator informs (without delay) the Duty Shift Manager/ GSOC Lead Operator of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
-The GSOC operator proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
-The GSOC operator answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.
-The GSOC operator must have excellent verbal, written and customer service skills and abilities.
Special Skills and Attributes include:
-Advanced computer skills and proficiency.
-Above average computer hardware and software knowledge.
-Excellent verbal and communication skills.
-Second language skills are desirable.
-Strong analytical and problem-solving skills.
-Self-motivated and able to work under little to no direct supervision.
-Ability to work in a team environment.
-Ability to multi-ask, discerns patterns in detail.
-Think through problems for logical solutions and remain calm and professional under stress.
-Strong decision-making ability during both crisis and non-crisis situations.
-Able to work with highly confidential information.
-Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
-Able to work and communicate effectively with all levels of leadership.
Desirable Experience and Qualifications:
-Experience working within a SOC or similar environment.
-Experience in use of CCTV and other security systems.
-SIA CCTV licence holder.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
GSOC Operator - Facebook, London
Weekly hours: 42h
Hourly rate: £18.80
The Global Security Operations Center must be staffed 24 hours per day, 7 days per week. The GSOC Operator is responsible for using best practices to identify, analyse, and support all incidents that are either impactful or potentially impactful to the business, the brand and or employees. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The GSOC operator supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
Responsibilities include but are not limited to:
-The GSOC operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and guests.
-The GSOC operator will dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or radio.
-The GSOC operator maintains various records of communications and events.
-The GSOC operator uses multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the clients' business.
-The GSOC operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
-The GSOC operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
-The GSOC operator will act as a liaison between all departments and the Physical Security Department.
-The GSOC operator will escalate (without delay) complaints and unusual/critical event information to the Duty Shift Manager
-The GSOC operator accurately maintains control of all equipment and keys in the GSOC. Accurately logs all equipment and keys signed out and returned by Security or other parties.
-The GSOC operator informs (without delay) the Duty Shift Manager/ GSOC Lead Operator of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
-The GSOC operator proactively monitors all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security and safety system alarms.
-The GSOC operator answers and responds to events and situations received over regular and emergency phones and intercoms. Controls and monitors the two-way communication systems.
-The GSOC operator must have excellent verbal, written and customer service skills and abilities.
Special Skills and Attributes include:
-Advanced computer skills and proficiency.
-Above average computer hardware and software knowledge.
-Excellent verbal and communication skills.
-Second language skills are desirable.
-Strong analytical and problem-solving skills.
-Self-motivated and able to work under little to no direct supervision.
-Ability to work in a team environment.
-Ability to multi-ask, discerns patterns in detail.
-Think through problems for logical solutions and remain calm and professional under stress.
-Strong decision-making ability during both crisis and non-crisis situations.
-Able to work with highly confidential information.
-Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
-Able to work and communicate effectively with all levels of leadership.
Desirable Experience and Qualifications:
-Experience working within a SOC or similar environment.
-Experience in use of CCTV and other security systems.
-SIA CCTV licence holder.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.