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x2 Customer Service Executives

Job details
Posting date: 30 April 2024
Salary: £25,000.00 per year
Hours: Full time
Closing date: 30 May 2024
Location: Trafford, Greater Manchester, M17 1LB
Company: The Recruitment Co
Job type: Permanent
Job reference: BBBH23951_1714487443

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Summary


PERMANENT OPPORTUNITY BELOW:

Please apply by sending me your most up to date CV

Job title: Customer Service Executive
Hours: Mon - Friday Full time Hybrid working 2 days WFH & 3 days office based
Location: Trafford Park
Salary: £25,000p/a
Permanent

Principal responsibilities and accountabilities

  • Accurately set up customers and orders on system, completing call logs and reports
  • Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
  • Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible.
  • Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.
  • Support with the onboarding of customers onto Web ordering
  • Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.

Person specification

  • Qualifications, skills, and competence Good communication skills
  • Computer Literate, numerate
  • Self-motivated team player with great attention to detail
  • Previous experience within customer account management / customer relationship management / customer service role
  • The ability to work on your own and manage your time whilst being an effective team member
  • Ability to build and maintain customer relationships

Benefits

  • 25 days holiday plus bank holidays
  • 4x Life Assurance
  • Pension scheme
  • Sick Pay
  • Cycle to work scheme
  • Employee Assistance Programme

    #CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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