Surgery Manager
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £17.35 to £19.27 per hour |
| Additional salary information: | £17.35 - £19.27 an hour |
| Hours: | Full time |
| Closing date: | 31 May 2024 |
| Location: | Whitstable, CT5 1BZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2876-24-0017 |
Summary
Job responsibilities: Ensure adequate staffing levels: approve annual and other leave, and organise rotas ensuring all functions are covered as required liaising with the Deputy Surgery Manager. Monitor staff attendance, sickness absence, undertake return to work interviews, liaise with Deputy Surgery Manager and HR team as required, and proactively participate in performance review process when required. Ensure all new Patient Co-ordinators receive induction and on-going training to agreed standards. Undertake one, three and six month reviews. Lead the annual appraisal process for Patient Coordinators ensure these are undertaken annually. Oversee e-learning for the Patient Co-ordinators team. Deal with more complex enquiries from patients including informal complaints relating to reception functions. Work to proactively diffuse patient complaints and avoid unnecessary formal complaint escalation. Managing day to day issues that may arise within the team or with individuals. Have a full understanding of the telephone systems, daytime and out of hours. Have a full understanding of the appointment system; supervise correct use of the appointment book. Extend the appointment book for GP surgeries including adding all relevant events: GP meetings, tutorials, late cover, annual leave, etc. Oversee and delegate daily tasks. Oversee the alterations or cancellations of surgeries and make alternative arrangements in emergency situations. Ensure GP Emis workload is regularly monitored. Be the first point of contact for GPs regarding any day to day issues. Ensure GPs are marked in and out off office as required, ensure GP trays are marked away when GP is on leave. Ensure new GP joining the Practice are made aware of administrative procedures and given appropriate forms and guidance. Ensure locum GPs are looked after: given locum pack, computer instructions, introduced to other Doctors, advised about facilities, etc. Provide hands on support to all reception staff and carry out any of the duties of WMP Patient Coordinator as detailed in their job description. Lead recruitment process, participate in the selection and interview process. Ensure notice boards in the waiting areas are kept up to date and that regular rotation of appropriate displays takes place during the year. Proactively liaise with Facilities and Estates officer, Caretaker (NHS Property Services for WHC) and Cleaning Team for any maintenance works required. Be the first point of contact for other departments and outside agencies. Be familiar with Whitstable Medical Practice protocols and take part in their regular updating. Participate in audits where appropriate or required. Equality and Diversity: The post holder will support equality, diversity and rights of patients, carers and colleagues as described in the Practice Equality and Diversity policy Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that all staff will respect their privacy and act appropriately. In the performance of the duties outlines in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Health and Safety: The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety policy, to include: Assist in maintaining and adhering to Health and Safety Policies and Procedures Be fully proficient in Health and Safety procedures and support staff in completing incident forms Making effective use of training to update knowledge and skills Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Using appropriate infection control procedures, maintaining the work areas in a tidy and safe way and free from hazards To evacuate staff and patients in the event of a fire. Personal professional Development: The post holder with keep abreast of knowledge and legislation changes pertaining to the role. The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual performance appraisal Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Safeguarding: Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults; and expects all staff and post holders to share this commitment by understanding their role in effective safeguarding. The above list is not exhaustive and may be subject to change as deemed necessary.