Team Administrator | South West London and St George's Mental Health NHS Trust
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,460 - £31,909 pro rata per annum inclusive of outer London HCAS |
| Hours: | Part time |
| Closing date: | 30 May 2024 |
| Location: | Wallington, SM6 0HY |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 6272187/294-MHCA-6272187-JB |
Summary
An exciting opportunity has arisen for a team administrator to provide secretarial/administrative support for the Sutton & Merton Mental Health Learning Disability Team
This essential role provides crucial support to the teams in receiving and opening referrals, following up with GP’s and third parties for additional information together with using computerised information systems, collating statistics and returns as required by the Trust and local authorities, word-processing, developing and maintaining electronic filing systems, arranging outpatient clinics, managing telephone calls and liaising with patients, relatives/carers and other professionals.
You will need to have previous secretarial/administrative experience with excellent verbal and written communication skills and proven organisational and prioritization skills. This is a job share role which requires you to work under your own initiative amongst a team of administrators working across other community teams. You will also be required to provide cross cover on reception and other teams when required. RIO experience would be advantageous.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
• To be responsible for ensuring the data on RIO and Local Authority systems is accurate and up to date. The post holder will extract routine data for the Trust and/or team members. To produce reports and alert team to errors and problems as they arise.
• To be responsible for providing monthly returns on the Care Programme Approach (CPA) and other monthly performance indicators in a timely manner. To provide other returns as requested.
• To ensure that all patients and visitors are received in a courteous and efficient manner, covering reception when required.
• To be responsible for ensuring referrals to the team are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to a senior member of the team.
• To facilitate effective communication within the team by providing team members with messages and information.
• To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
• To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
• To maintain confidentiality of service users and professional information at all times.
• Organise clinics and meetings including room bookings or video conferencing as required.
• Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager.
• To liaise with the Office Manager on matters relating to building maintenance issues and where appropriate co-ordinate all the support services provided to the team including domestic, catering, security, estates etc.
• To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
• Photocopy/fax/scan/email as requested by other members of the team.
• To implement Trust and team policies/procedures and propose changes to practices if necessary.
• To support cashiers function in accordance with financial controls and procedures.
This advert closes on Sunday 12 May 2024