Night Manager
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £26,000 per year |
| Additional salary information: | Competitive Salary Plus Gratuities |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | CH1 1LT |
| Company: | The Chester Grosvenor |
| Job type: | Permanent |
| Job reference: | 6fa1cce9087d4fffad7a |
Summary
We currently have an amazing opportunity to join the team as a Night Manager at The Chester Grosvenor, we value positivity, passion and potential as equally as experience. Experts and leaders in elite hospitality since 1865. Apply now to Grow with Grosvenor.
We are now accepting applications to join our Front of House team as a Night Manager.
Salary £26k plus Gratuities 4 shifts out of 7, free parking
Our Night Manager provides 5 star service upon greeting late check in guests on entry to the hotel. Along with ensuring our guests are secure and catered for. We are looking for candidates who can work independently but also who can delegate tasks to the night team and enjoy keeping active and busy during the quiet overnight period.
The ideal candidate would posses outstanding team management and communication skills.
Experience in a similar position is essential along with the ability to work alone as well as part of a team.
What We Can Offer You
- Fantastic training and career development opportunities
- Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels.
- Free meals on duty.
- Complimentary uniform provision and laundry service.
- Wagestream - access to earned wages for unexpected costs
- Recognition awards and celebrations.
- Bonus holidays for length of service.
- Online /Store / Local Discounts.
- F&B, Spa and retail discounts at The Chester Grosvenor.
- Wellbeing focus and practice – we’ve got you.
- Discounted memberships
- And many more Team Grosvenor treats!...
Key Responsibilities of the role:
- Schedule the nights team, allocating tasks fairly and monitoring the standards of completed tasks, to ensure that optimal level of productivity are delivered and in line with Company standards.
- To be familiar with the business, including arrivals, departures, and special requests.
- To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
- To follow the company standards and procedures for guest arrivals and departures.
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Training and motivating colleagues.
- Ensure all cash, charge, float and till procedures are carried out.
- To follow night audit procedures and generate the relevant reports for each department.
- Run the relevant back up.
- Ensure that all guests are safe and comfortable..
- To ensure Health and Safety, fire safety and security procedures are adhered to whilst providing excellent, customer service.
- Ensure all security tasks are completed thoroughly and diligently.
- To operate the hotels Front office system efficiently and in line with Company standards.
Requirements of the role:
- Supervisory experience or be a strong front office or nights team member in a hotel.
- Great communication skills so you can chat to our guests providing a great welcome and departure.
- Flexibility– to enjoy working night shifts (weekends will be included)
- Ability to recognise what our customers want and need
- Good people skills – to work well in a team
- Have a genuine interest in serving customers, at night they can be very different
- To be organised and able to work well under pressure at times and multi task in a fast paced environment.
- Ensure prompt resolution of customer complaints.
- Be used to working alone/ with limited small team alongside you.
- To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
Being Bespoke
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.
We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.
We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.