Front Office Reception Manager
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,000 Per Annum |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | EX1 1EU |
| Company: | Hotel Indigo Exeter |
| Job type: | Permanent |
| Job reference: | ed3d35f250dd4286a267 |
Summary
The neighbourhood of adaptation, inspiration and contemplation perched on the River exe, the historic centre of Exeter was once described as the Jewel of the West. In the heart of the City Cnetre, Hotel Indigo Exeter has been lovingly restored and converted from its department store origins. The hotel was once the home of Colson's, a department store which opned in 1792 by local millner Mrs Colson. The hotel staying true to its roots now boasts 104 stylish bedrooms designed to honour elements of its historic past. Fully equipped with luxury amenities, epyptian cotton linens, spa inspried bathrooms, 40" flatscreen TV's this is the perfect place to stay and explore the sights and sounds of the city.
The neighbourhood of adaptation, inspiration and contemplation perched on the River exe, the historic centre of Exeter was once described as the Jewel of the West. In the heart of the City Cnetre, Hotel Indigo Exeter has been lovingly restored and converted from its department store origins. The hotel was once the home of Colson's, a department store which opned in 1792 by local millner Mrs Colson. The hotel staying true to its roots now boasts 104 stylish bedrooms designed to honour elements of its historic past. Fully equipped with luxury amenities, epyptian cotton linens, spa inspried bathrooms, 40" flatscreen TV's this is the perfect place to stay and explore the sights and sounds of the city.
The neighbourhood of adaptation, inspiration and contemplation perched on the River exe, the historic centre of Exeter was once described as the Jewel of the West. In the heart of the City Cnetre, Hotel Indigo Exeter has been lovingly restored and converted from its department store origins. The hotel was once the home of Colson's, a department store which opned in 1792 by local millner Mrs Colson. The hotel staying true to its roots now boasts 104 stylish bedrooms designed to honour elements of its historic past. Fully equipped with luxury amenities, epyptian cotton linens, spa inspried bathrooms, 40" flatscreen TV's this is the perfect place to stay and explore the sights and sounds of the city.
Who are we
The neighbourhood of adaptation, inspiration and contemplation perched on the River exe, the historic centre of Exeter was once described as the Jewel of the West. In the heart of the City Centre, Hotel Indigo Exeter has been lovingly restored and converted from its department store origins. The hotel was once the home of Colson's, a department store which opened in 1792 by local miller Mrs Colson. The hotel staying true to its roots now boasts 104 stylish bedrooms designed to honour elements of its historic past. Fully equipped with luxury amenities, Egyptian cotton linens, spa inspired bathrooms, 40" flat screen TV's this is the perfect place to stay and explore the sights and sounds of the city.
Role Responsibilities
You’ll manage all aspects of the Front Office Reception department (e.g. guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life. At Focus Hotels Management we look for people who are energetic and approachable with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.
- To provide a warm welcome to all guests, welcoming new and returning guests appropriately.
- To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximise hotel sales.
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all time, resulting in positive PR both internally and externally.
- Be aware of your responsibility for the security of guest and hotel property.
- Ensure that the team performs all guest accounting functions & cash handling according to the Company Hotel policies and procedures,
- ensuring all guest accounts are complete and accurate.
- To have a full understanding, and able to operate and train all Front Office systems.
- Ensure smooth and helpful check in & check out procedures are implemented and trained consistently to all the team and monitor success from guest feedback and company targets.
- Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised.
- Work closely with the Reservation team to ensure maximum occupancy, rate and upsells, participating in Revenue and Sales meetings.
- Train team members on emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
- Co-ordinate constructively with finance, sales, reservations and night teams so that policy, procedure and requirements are all adhered to.
- Drafting of rosters using our online portal so that staffing levels are in line with business needs and budget, adjusting accordingly in line with business levels.
Key Requirements
- Customer service experience,
- Attention to detail,
- IT proficiency,
- Communication skills
Benefits
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty