Logistics Operations Coordinator
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £26,000.00 per year |
| Hours: | Full time |
| Closing date: | 28 May 2024 |
| Location: | West Midlands, B37 7YB |
| Company: | BCA Group |
| Job type: | Permanent |
| Job reference: | ORG3669-BCALAW600v2b |
Summary
Logistics Operations Coordinator
Location: Birmingham
Salary: £26,000 basic, plus 25 days annual leave
Mon - Fri 08.00 - 17.30
Job status: Permanent
Who we are
BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed up by industry leading technology, and have a nationwide team of logistics and inspection professionals, allowing us to offer a full range of integrated services, supporting our customers through the entire fleet management process.
With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.
This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.
Main purpose of job:
BCA Logistics (BCAL) is looking to fill a position for a Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.
As a coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.
The role would be office based located at our head office in Birmingham B37
Main Responsibilities:
You will be responsible for the day-to-day operations of our team of drivers
Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
Building a successful working relationship with the drivers enabling ongoing coaching and development
To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
Taking inbound and making outbound calls to the drivers
Troubleshooting any issues that have may have occurred
Liaise with the Planning Team to ensure each journey goes smoothly
Provide accurate and proactive updates to the Customer Service Team
Provide out of hour’s emergency cover on a rota basis
Respond to emails from team members, other departments, and key stakeholders
Essential Criteria
Confident to communicate with all team members
You will be highly organised and have the ability to multitask
Problem solving skills
Able to quickly establish good working relationships
Must have good interpersonal skills and be reliable
An ability to work alone and as part of a wider team
IT literate with strong understanding of Microsoft Excel and in house derived systems
Working for BCAL you will receive,
Benefits include a minimum of 25 days holiday + Bank Holidays
Company pension scheme
Childcare Vouchers
Internal promotion as much as possible
Cycle to work scheme
Reward scheme that offers online and High Street discounts
If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!
Location: Birmingham
Salary: £26,000 basic, plus 25 days annual leave
Mon - Fri 08.00 - 17.30
Job status: Permanent
Who we are
BCA Logistics are part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are backed up by industry leading technology, and have a nationwide team of logistics and inspection professionals, allowing us to offer a full range of integrated services, supporting our customers through the entire fleet management process.
With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCA Logistics inspects & collects in excess of 600, 000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.
This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.
Main purpose of job:
BCA Logistics (BCAL) is looking to fill a position for a Coordinator with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road, to ensure that key operational targets and service levels are achieved and maintained.
As a coordinator, you will be driven, hardworking with a passion to succeed and for helping others. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.
The role would be office based located at our head office in Birmingham B37
Main Responsibilities:
You will be responsible for the day-to-day operations of our team of drivers
Working closely with the drivers to ensure as a team we deliver a 5-star service that exceeds customer expectations
Building a successful working relationship with the drivers enabling ongoing coaching and development
To be aware of individual drivers’ skills, abilities as well as customer requirements when allocating drivers
Liaise with recruitment to ensure driver coverage is at optimum levels and to discuss recruitment requirements as well as leavers
Taking inbound and making outbound calls to the drivers
Troubleshooting any issues that have may have occurred
Liaise with the Planning Team to ensure each journey goes smoothly
Provide accurate and proactive updates to the Customer Service Team
Provide out of hour’s emergency cover on a rota basis
Respond to emails from team members, other departments, and key stakeholders
Essential Criteria
Confident to communicate with all team members
You will be highly organised and have the ability to multitask
Problem solving skills
Able to quickly establish good working relationships
Must have good interpersonal skills and be reliable
An ability to work alone and as part of a wider team
IT literate with strong understanding of Microsoft Excel and in house derived systems
Working for BCAL you will receive,
Benefits include a minimum of 25 days holiday + Bank Holidays
Company pension scheme
Childcare Vouchers
Internal promotion as much as possible
Cycle to work scheme
Reward scheme that offers online and High Street discounts
If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!