Housing Advice & Benefits Team Manager
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £25.13 per hour |
| Additional salary information: | per hour PAYE depending on experience |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | RUGBY |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Rugby (HQ) RUG17270 |
Summary
What's involved with this role:
Interim Housing Advice & Benefits Team Manager
Reference no: Rugby (HQ) RUG17270
Pay rate: Up to £25.13 per hour PAYE depending on experience
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 3 months (with potential to permanent role)
City: RUGBY
Hybrid working, at least 2 days per week in the office
Basic DBS required for this role
A Housing Advice & Benefits Team Manager is required to be the operational lead in delivering a continuously improving, creative and empathetic Housing Advice and Benefits Service, which is responsive to the needs of customers and reflective of corporate values. To be an integral part of the Communities & Homes Management Team and the Council’s wider Management Team to help drive continuous improvement. Previous management experience in a housing team in Local Council and homelessness experience is required for this role.
Key responsibilities:
Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough.
Manage the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council’s adopted allocations policy.
Oversee the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme.
Support the strategic enabling of affordable housing, which meets need.
Ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements.
Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan.
Effective management of The Housing Advice and Benefits Team, budgets, health and safety and business continuity plans to ensure an efficient and responsive service.
Securing, and where required, managing suitable temporary accommodation solutions for service users.
Identification and pursuance of potential funding opportunities that will help to ensure better outcomes for people who are homeless or at risk of becoming homeless.
Ensure accurate and timely completion of consultations, statistical and financial returns, for example, but not exclusively subsidy claims, grant claims.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Have, or be prepared to study for, a minimum level 4 qualification in housing management or its equivalent.
Full driving licence and access to a vehicle desirable.
Management qualification desirable.
Experience & Knowledge:
Previous management experience in a housing team in Local Council required.
Must have homelessness experience.
Possess, and continue to develop, the skills and knowledge required of an operational lead supporting the most vulnerable residents in respect of homelessness, rough sleeping, housing needs and housing allocations.
Skills & Abilities:
Ability to lead, motivate and develop a multi-operational team to deliver an empathetic, responsive, and legally compliant customer service, in accordance with corporate values.
Ability to support and oversee the Housing Benefit and Strategic Enabling of affordable homes functions, within the borough, with a preparedness to develop skills and knowledge further in these fields.
An excellent, IT literate manager who is effectively able to monitor and manage budgets, risks, business continuity, health and safety, complaints and FOI’s.
Ability to support the implementation of corporate strategy and continuous improvement of our services through robust project management and delivery – from inception to completion.
Ability to develop, nurture and maintain positive and effective relationships with a whole host of internal and external stakeholders, including the MP, Councillors, the voluntary and community sector, registered providers, your team and peers on the council’s wider management team.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Full Driving licence, access to a vehicle or access to means of mobility support.
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Job Ref: Rugby (HQ) RUG17270
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.