Homelessness Prevention & Relief Officer – Housing
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £19.95 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | WEMBLEY, LONDON, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5247875 |
Summary
What's involved with this role:
Temporary Homelessness Prevention & Relief Officer – Housing
Reference no: Brent 5247875
Pay Rate: £19.95 per hour PAYE
36 Monday – Friday, normal working hours
This opening assignment is for 3 months
City: WEMBLEY, LONDON
Triaging the applications submitted via the portal, triaging the homeless-on-the-day walk ins and carrying out home visits in the community.
Key Responsibilities
Housing Options Prevention and Relief Officers will deliver intensive, specialist support to homeless clients.
Managing a caseload of people who are currently experiencing a housing crisis, and provide a service that seeks to minimise the duration of that crisis;
Understanding the complex, multiple needs as well as strengths of those individuals; and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing
Empowering individuals to find their own solution to their housing crisis, drawing on the assistance provided by the Housing Options Team.
Create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their personal circumstances and keep the plan under review.
Carry out all agreed actions in the PHP that the Council is to take in a timely manner and update the plans promptly.
Helping people to understand the rented housing market, keeping up-to-date with Local Housing Allowance, benefit changes, and opportunities
Providing some support for individuals through the resettlement process when moving to a new home
Helping tenants with preparing defence forms for section 21 and other relevant court proceedings.
Ensuring all applicants who approach the Council in housing need are supported to sustain their tenancies and to resolve the threat of homelessness and to secure suitable and affordable accommodation based on their vulnerability and needs
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Degree qualified or equivalent.
Knowledge:
Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation and case law.
A good working knowledge of housing benefit rules and of the supply and demand issues related to public sector and private housing in an inner London Council.
Comprehensive knowledge of prevention tools and options.
Experience:
Experience of negotiation/advocacy/mediation.
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of giving advice and information to vulnerable customers and working in a busy front line customer focused environment.
Strong and effective experience in provision of exceptional customer services.
Worked with households experiencing a housing crisis and the provision of advice and assistance covering a range of aspects of that crisis.
Skills & Abilities:
Excellent inter-personal skills, with an ability to develop a rapport with and guide residents towards sustainable outcomes.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to negotiate with households in housing need and influence outcomes.
Ability to communicate well, in writing and in person.
Ability to maintain high levels of motivation and demonstrate flexibility when things don’t go according to plan.
Ability to organise own workload and prioritise competing demands to deal with difficult customers and maintain positive working relations.
Ability to achieve targets and methodically respond to changing demands and priorities.
ALD
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Job Ref: Brent 5247875
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.