Customer Service Administrator
| Posting date: | 29 April 2024 |
|---|---|
| Salary: | £25,070 per year |
| Hours: | Full time |
| Closing date: | 13 May 2024 |
| Location: | Immingham, Lincolnshire, DN40 3JS |
| Company: | Manpower UK Limited |
| Job type: | Permanent |
| Job reference: | BBBH226297_1714399722 |
Summary
Manpower Logistics are looking to recruit a Customer Service Administrator for our client in Killingholme.
Our client
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.
CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customer's specifications. It is a busy, fast-paced environment and as the company continues its rapid growth, a new opportunity has arisen for a Customer Service Administrator.
Your role
- To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
- To build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate and courteous responses to enquiries via telephone, email and Teams whilst maintaining a positive, empathetic and professional attitude at all times.
- Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
- Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner.
- Ensure any issues raised are escalated as and when required.
- Communicate and coordinate between colleagues in relation to all new and existing job cards.
- To attend and participate in dally department meetings when required.
Your profile
- You will have strong administration and customer service skills
- You must have excellent attention to detail.
- Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
- Ability to work to highest quality standards.
- Good communication and team working skills are essential.
- Good IT skills are a key requirement with the knowledge on report processing, V Look-up and pivot tables.
Our offer
- Competitive salary
- Pension scheme
- Life Assurance Cover
If you are interested, apply with your CV or call the office on 01472 361616 to discuss.