ICT Apprentice (VAC-01313)
| Posting date: | 29 April 2024 |
|---|---|
| Salary: | £14,000 to £16,000 per year |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | B90 2EL |
| Remote working: | On-site only |
| Company: | Lifetime Training |
| Job type: | Apprenticeship |
| Job reference: | VA/240842-37853 |
Summary
You will play a crucial role in providing technical support to customers and internal staff. This is an excellent opportunity to kickstart your career in the IT industry while working with cutting-edge technologies. Within this role, you will interact with customers via phone, live chat, and email to understand and resolve their technical issues.
A typical day in the job:
- Resolving technical issues regarding customers' hardware, software, and networking
- Complete first-line and second-line support tasks - both internal and external utilising the internal ticketing system
- Take responsibility of customers issues and ensure they are fixed with a relevant time scale following service level agreements
- Communicate effectively with customers using the phone, live chat and email
- Support with password management & resets for internal staff
You will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.