Admissions and Retail Supervisor
| Posting date: | 29 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | up to £25,500 per annum depending on experience |
| Hours: | Full time |
| Closing date: | 29 May 2024 |
| Location: | Ashford, KT13 0QN |
| Company: | Brooklands Museum Trust Ltd |
| Job type: | Permanent |
| Job reference: | 156 |
Summary
Job Advert
Brooklands Museum is the birthplace of British motorsport and aviation, and the home of Concorde. Located on the 30-acre site of
the world's first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth
century, Brooklands Museum welcomes around 185,000 visitors each year. These are made up of members of the public, Brooklands
Members, VIPs, corporate hospitality guests and school groups.
As we are a visitor attraction, our priority is delivering a memorable and inspiring experience for all ensuring we meet our
commitment of ‘Brooklands at its best, every day’. We want everyone coming to the Museum to have the very highest quality
experience and for their time spent at the Museum to be memorable, enjoyable and inspiring. This is not only for our visitors,
although they are an absolute priority, but also for our volunteers and staff. So, no matter what role you join us in, you will
have a very important part to play in this.
We are currently looking for an Admissions and Retail Supervisor to join our current front of house team. You will support the "on
the day" admissions team to provide all visitors with an engaging welcome and a friendly goodbye, maximise income opportunities
through voluntary donations, gift aid on entry admissions and sales in the shop. You will be responsible for making sure the team
are always aware of what is happening at the museum and have a detailed knowledge of our events and retail products so they can
confidently impart this with visitors.
When covering as Supervisor you will work closely with staff from other departments you will ensure that you keep up to date with
developments in the museum including changes on our offer, new events and activities.
We are looking for someone who has previous experience working in a retail or visitor operation with working knowledge of retail
best practice and great customer service within a target driven environment. You will need to have strong influencing and
negotiation skills and the ability to foster and maintain successful working relationships with both colleagues and contacts.
If you're passionate about ensuring our guests have the very best experience with us, delivering service with a smile in your
short interactions with people and showcasing Brooklands at its best, every day, then we would love to hear from you!
How to apply
Please apply via our recruitment website where you will find the full job description and further information about working at
Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this
role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of
A4.
The hiring manager will review all applications as they come in and we will be in touch with successful candidates to arrange an
interview after the closing date of the 16th May 2024 , however if we receive a high volume of quality applicants, we may close
this vacancy earlier so please don't wait to apply!
Benefits
We offer a number of benefits to suit your lifestyle and include:
- Annual leave of 25 days in addition to Bank Holidays and Christmas Eve
- Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you
- Flexible working to help you manage your home and working life
- 4% employer contribution into your pension
- Free Onsite parking
- 20% discount in our onsite café and Museum shop
- Free access to all that Brooklands Museum has to offer
- Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save
money on everyday shopping
- Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and
expert support
- Access to our team of fully trained Mental Health First Aiders
- Opportunities for continuous learning and professional development
Working at Brooklands Museum
In line with our charitable purpose, we are active in ensuring that Brooklands is inclusive, so that everyone can feel welcome
at, and benefit from, Brooklands Museum, including as visitors, staff, trustees, volunteers, members, partners, freelancers,
contractors, participants, schools, and anyone else who wishes to visit or be involved with the Museum.
We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The
team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating
thoughtfully, being proactive and showing we care.
We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please
speak to our recruitment team who will be happy to support you.
Brooklands Museum is the birthplace of British motorsport and aviation, and the home of Concorde. Located on the 30-acre site of
the world's first purpose-built motor racing circuit and the most productive aircraft factories in Europe in the twentieth
century, Brooklands Museum welcomes around 185,000 visitors each year. These are made up of members of the public, Brooklands
Members, VIPs, corporate hospitality guests and school groups.
As we are a visitor attraction, our priority is delivering a memorable and inspiring experience for all ensuring we meet our
commitment of ‘Brooklands at its best, every day’. We want everyone coming to the Museum to have the very highest quality
experience and for their time spent at the Museum to be memorable, enjoyable and inspiring. This is not only for our visitors,
although they are an absolute priority, but also for our volunteers and staff. So, no matter what role you join us in, you will
have a very important part to play in this.
We are currently looking for an Admissions and Retail Supervisor to join our current front of house team. You will support the "on
the day" admissions team to provide all visitors with an engaging welcome and a friendly goodbye, maximise income opportunities
through voluntary donations, gift aid on entry admissions and sales in the shop. You will be responsible for making sure the team
are always aware of what is happening at the museum and have a detailed knowledge of our events and retail products so they can
confidently impart this with visitors.
When covering as Supervisor you will work closely with staff from other departments you will ensure that you keep up to date with
developments in the museum including changes on our offer, new events and activities.
We are looking for someone who has previous experience working in a retail or visitor operation with working knowledge of retail
best practice and great customer service within a target driven environment. You will need to have strong influencing and
negotiation skills and the ability to foster and maintain successful working relationships with both colleagues and contacts.
If you're passionate about ensuring our guests have the very best experience with us, delivering service with a smile in your
short interactions with people and showcasing Brooklands at its best, every day, then we would love to hear from you!
How to apply
Please apply via our recruitment website where you will find the full job description and further information about working at
Brooklands Museum. You will be asked to submit your CV and a covering letter detailing how your experience could help us in this
role and how you meet the requirements of our person specification. Please keep your covering letter to no more than two sides of
A4.
The hiring manager will review all applications as they come in and we will be in touch with successful candidates to arrange an
interview after the closing date of the 16th May 2024 , however if we receive a high volume of quality applicants, we may close
this vacancy earlier so please don't wait to apply!
Benefits
We offer a number of benefits to suit your lifestyle and include:
- Annual leave of 25 days in addition to Bank Holidays and Christmas Eve
- Flexible Bank Holiday policy enabling you to take Bank Holidays at a time that suits you
- Flexible working to help you manage your home and working life
- 4% employer contribution into your pension
- Free Onsite parking
- 20% discount in our onsite café and Museum shop
- Free access to all that Brooklands Museum has to offer
- Access to our Reward Website providing access to deals and discounts for hundreds of shops online and in store, helping you save
money on everyday shopping
- Full access to our online wellbeing hub providing access to a 24/7 telephone support line, telephone counselling sessions and
expert support
- Access to our team of fully trained Mental Health First Aiders
- Opportunities for continuous learning and professional development
Working at Brooklands Museum
In line with our charitable purpose, we are active in ensuring that Brooklands is inclusive, so that everyone can feel welcome
at, and benefit from, Brooklands Museum, including as visitors, staff, trustees, volunteers, members, partners, freelancers,
contractors, participants, schools, and anyone else who wishes to visit or be involved with the Museum.
We have invested in our organisational culture over recent years and encourage everyone to be their true self at the Museum. The
team have committed to ensuring we all feel involved, supported, and appreciated, by working as one team, communicating
thoughtfully, being proactive and showing we care.
We recognise and embrace people that work in different ways, so if you need any adjustments to our recruitment process, please
speak to our recruitment team who will be happy to support you.