Council Tax Billing & Recovery Officer / Admin x2
| Posting date: | 27 April 2024 |
|---|---|
| Salary: | £20.77 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | NORTHAMPTON |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | WNC (HQ) WNC17794 |
Summary
What's involved with this role:
Interim Council Tax Billing & Recovery Officer / Admin x2
Reference no: WNC (HQ) WNC17794
Pay rate: £20.77 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
This opening assignment is for 2 months
City: NORTHAMPTON
Remoting working, will need to attend the office to pick up equipment/training and set up on system
Standard DBS required for this role
An experienced Billing & Recovery Officer, experienced in the use of Academy and ideally Northgate, is required to join the team. To maximise the income to the Council by ensuring the appropriate recovery action is taken against non-payers and to improve on collection rates and to support customers to find sustainable ways to meet their Council Tax debt with the Council.
Key responsibilities:
Maintain an up to date knowledge of Council Tax and recovery legislation and case law and related policies and procedures.
Undertake the administration for the recovery of Council Tax initiating recovery action in accordance with legislation and Council policy including issuing final notices and summonses, attachment of earnings, referring cases to external enforcement agents, issue of liability orders.
Deal with customer enquiries resulting from recovery action by phone, via letter and email including negotiating and making payment arrangements providing a good customer service at all times.
Deal with enforcement agents returned cases and make decisions on the next course of action.
Assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system.
Liaise with the Seniors to ensure that the Council’s approach to corporate debt recovery and enforcement is joined up and in accordance with legislation.
Attend court representing the authority for Court actions relating to Council Tax liability as required.
Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met.
Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
English and Maths GCSE grade C or above / Proven literacy and numeracy skills.
Experience:
In depth experience of working in a Revenues environment.
Experience of processing Council Tax accounts and recovery work.
Demonstrable knowledge and experience of using Capita or Northgate Revenues and Benefits.
Knowledge:
Understanding of complex legislation.
Skills & Abilities:
Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy.
Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgment.
Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate.
Strong organisational and time management skills.
Ability to work as part of a team and to adopt a flexible approach to work.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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Job Ref: WNC (HQ) WNC17794
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.