111 / Crisis Mental Health Telephone Response Practitioner
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £28,407.00 to £34,581.00 per year |
| Additional salary information: | £28407.00 - £34581.00 a year |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Nuneaton, CV11 4SG |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9444-24-0502 |
Summary
The Band 5 post is an integral function of providing telephone support and advise for children and young people up to the age of 18 and their families calling 111 option two/Crisis line seeking urgent help for their mental health. The post holder will provide initial triage as well as information, support, signposting and advice about managing mental health. They will provide compassionate and professional support to callers (including) careers and will support and assist individuals to cope more effectively with their mental health. They will assist callers to manage their distress and challenges/difficulties which they might be struggling to deal with and identify immediate and non-immediate responses to 111/crisis line triage assessments. They will seek advice from the Clinical Leads with any call where the caller may require urgent assessment, or any call which the appropriate response is unclear. The post holder will be part of the Urgent Care Mental Health Access Hub pathway.