Reception Supervisor- General Practice
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | London, N2 0EQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2633-24-0008 |
Summary
Heathfielde Medical Centre Summary of Reception Supervisor Job Description Job Title: Reception Supervisor Pay: Dependent on experience Line Manager: Practice Manager Hours: Part time Contract: Permanent (subject to satisfactory probation period) Job Summary: Responsibilities The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: To provide day-to-day support, leadership, and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed. Ensure all reception and administration duties are completed to the highest standard. Monitor staff attendance, sickness absence and annual leave. To provide communications between patients, doctors and other staff. Support the Practice Manager in the recruitment and induction of all new reception and administration staff. Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence. Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc. Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate. Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed. To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS. Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff. To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person. To be a point of contact for staff and patient queries and concerns. The greeting of patients, dealing with their enquiries in a courteous and polite manner. Dealing with patient complaints relating to front desk/reception services. Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties, etc. Making appointments and booking patients in for surgeries and clinics. Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely. Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information. Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics. Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues. Setting up new members of staff in the clinical and other IT systems. Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice. Providing support and ensure training for current and new staff is carried out. Support practice secretaries in developing and maintaining effective call and recall systems for patient services and reviews. Training of staff on practice IT systems as necessary. To promote Equality and Diversity and Health and Safety in themselves.