Cleaning Contract Manager
| Posting date: | 26 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | B5 4BU |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 52721 |
Summary
Hammerson, Bullring Shopping Centre, Park Street, Birmingham , West Midlands, England, B5 4BU
Salary: £55,000
Total weekly contractual hours: 40
Job Overview
Main Duties
Act as (when required) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours as well as weekends.
-Recruit, manage and motivate site-based team• Ensure the service is delivered in line with the specified SLA & KPI's• Be responsible for Front & Back of House cleaning and environmental services ensuring the required standards are met• Manage the Waste, Hygiene, Pest Control & Landscape services and ensure the services comply with the required standards and legislation• Work with all teams on-site to ensure One Team delivery to the client is seamless• Attend regular meetings with the client as required• Quote & submit for approval additional Adhoc works engaging with appropriate suppliers• Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency• Assist with controlling of budget and spend for key cost lines, materials, labour & subcontracted work• Ensure payroll is correct and processed in a timely manner in line with deadlines through close management of Workplace Plus and Daily Recs• Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the requirements• Compile and assist with the presentation of monthly reports to client• Ensure all team members go through the Mitie & Site-specific Induction• In conjunction with HR ensure employee issues are dealt with according to company policy• Take direct action with HR support with people issues on site• Attend internal and external meetings as required• Coach and develop your team and measure performance through regular reviews and MiReviews• Ensure effective and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures.• Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too
Comply with Mitie policies and procedures
-Comply with Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner• To undertake additional duties in line with capabilities as requiredManage the collation of data on sustainability issuesEnsure compliance with environmental legislation at the centreAssist with and devise and implement continual environmental improvementsMake a positive contribution to the company's Corporate Responsibility StrategySupport the business as required by the Account Management, Regional and Operational ManagersAny other reasonable management request
What we are looking for
- Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.• Able to represent Mitie effectively at both internal and external meetings• Leads by example in all role activities• Good Commercial understanding of controlling budgets and targets• Good management skills with the ability to demonstrate proven engagement on a site based team• Good communication skills in both written and spoken form• Excellent customer focus• Being the Front-line team's key point of contact and ensuring the cleaning operations team strives for and exceeds expectations on service excellence through first-class management, customer focus and measured feedback, training and developmentDrive for Results
- To ensure that Mitie Cleaning reacts efficiently and effectively in line with SLA and KPI's across the centre
Leadership Behaviours
- To line manage an operational site based team and communicate with other COM's and ESM's across the portfolio to ensure consistency of delivery• To drive a culture of high-quality customer excellence including:• Leading by example• Smart and professional in appearance and manner• Client-focused - seeking to resolve client problems through Mitie solutions• Proactively keeping in mind service delivery, not solely been task-focused• Driving a ‘fix it first-time' culture• Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team
Influencing and building effective relationships
- Foster and develop effective relationships with clients, internal stakeholders, employees and other Mitie colleagues• Co-ordinate direct and subcontract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve
Decision Making
- To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review• To successfully deliver within material and hours budgets and monitor planned and reactive workstreams. With accountability for ensuring that billing requests are submitted in a timely manner & planned tasks are adhered to.• To assist with the development of the Mitie One Team ethos
Salary: £55,000
Total weekly contractual hours: 40
Job Overview
Main Duties
Act as (when required) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours as well as weekends.
-Recruit, manage and motivate site-based team• Ensure the service is delivered in line with the specified SLA & KPI's• Be responsible for Front & Back of House cleaning and environmental services ensuring the required standards are met• Manage the Waste, Hygiene, Pest Control & Landscape services and ensure the services comply with the required standards and legislation• Work with all teams on-site to ensure One Team delivery to the client is seamless• Attend regular meetings with the client as required• Quote & submit for approval additional Adhoc works engaging with appropriate suppliers• Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency• Assist with controlling of budget and spend for key cost lines, materials, labour & subcontracted work• Ensure payroll is correct and processed in a timely manner in line with deadlines through close management of Workplace Plus and Daily Recs• Hold regular meetings as required to engage, motivate and manage your team, developing and communicating the requirements• Compile and assist with the presentation of monthly reports to client• Ensure all team members go through the Mitie & Site-specific Induction• In conjunction with HR ensure employee issues are dealt with according to company policy• Take direct action with HR support with people issues on site• Attend internal and external meetings as required• Coach and develop your team and measure performance through regular reviews and MiReviews• Ensure effective and efficient duty rostering of the team; allocate annual leave and overtime duties to prescribed procedures.• Be an advocate of new systems, processes and ways of working embracing them and ensuring your team embrace them too
Comply with Mitie policies and procedures
-Comply with Mitie Health and Safety policies and procedures ensuring work is carried out in a safe manner• To undertake additional duties in line with capabilities as requiredManage the collation of data on sustainability issuesEnsure compliance with environmental legislation at the centreAssist with and devise and implement continual environmental improvementsMake a positive contribution to the company's Corporate Responsibility StrategySupport the business as required by the Account Management, Regional and Operational ManagersAny other reasonable management request
What we are looking for
- Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.• Able to represent Mitie effectively at both internal and external meetings• Leads by example in all role activities• Good Commercial understanding of controlling budgets and targets• Good management skills with the ability to demonstrate proven engagement on a site based team• Good communication skills in both written and spoken form• Excellent customer focus• Being the Front-line team's key point of contact and ensuring the cleaning operations team strives for and exceeds expectations on service excellence through first-class management, customer focus and measured feedback, training and developmentDrive for Results
- To ensure that Mitie Cleaning reacts efficiently and effectively in line with SLA and KPI's across the centre
Leadership Behaviours
- To line manage an operational site based team and communicate with other COM's and ESM's across the portfolio to ensure consistency of delivery• To drive a culture of high-quality customer excellence including:• Leading by example• Smart and professional in appearance and manner• Client-focused - seeking to resolve client problems through Mitie solutions• Proactively keeping in mind service delivery, not solely been task-focused• Driving a ‘fix it first-time' culture• Embrace new systems and processes introduced by Mitie, acting as an ambassador to your team
Influencing and building effective relationships
- Foster and develop effective relationships with clients, internal stakeholders, employees and other Mitie colleagues• Co-ordinate direct and subcontract labour for optimum performance and to meet contractual requirements and obligations, with optimum cost to serve
Decision Making
- To ensure the Company Health & Safety policy is adhered to in line with the H&S Policy and requirements of the management system, including monitoring and review• To successfully deliver within material and hours budgets and monitor planned and reactive workstreams. With accountability for ensuring that billing requests are submitted in a timely manner & planned tasks are adhered to.• To assist with the development of the Mitie One Team ethos