Customer Service Coordinator
| Posting date: | 26 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 May 2024 |
| Location: | Warrenpoint, BT34 3LB |
| Remote working: | On-site only |
| Company: | TribePost Ltd |
| Job type: | Permanent |
| Job reference: | SAICCSCNI260424 |
Summary
Customer Service Coordinator
Location: Warrenpoint, Newry Road, Warrenpoint, Co. Down, BT34 3LB.
Salary: £27,000 plus per annum.
Contract: Full time, permanent.
Benefits: Pension scheme, attractive remuneration package, subsidised canteen, free parking, plant bonus scheme.
About us
Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg, The Netherlands and The USA, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX).
Sustainability at Saica begins with our values - we care, we value and we challenge.
About the role
We are now recruiting for a Customer Service Coordinator to join our team in Warrenpoint!
Customer Service Coordinator - Responsibilities:
* Managing a number of customer accounts within the department.
* Ordering, delivery and stock management of all components for each account.
* Interpreting and reviewing customer forecasts and requirements to ensure customer demands are fully met, whilst minimising cost.
* Co-ordinating and processing new product developments from conception to approval/order stage.
* Communicating with customers by various methods, ensuring at all times that high standards of customer service are met.
* Liaison with all internal departments, as well as External Sales, Technical Reps, suppliers and finance service centre.
* Ad hoc duties such as project work, processing complaints, resolving invoice queries, etc.
What we need from you:
* Excellent customer service skills.
* Excellent interpersonal skills and an ability to communicate at all levels.
* Ability to work as part of a team, in a busy office, working to tight deadlines.
* Good organisational skills and an ability to prioritise workload.
* Excellent IT skills - including MS Office. Excellent communication and Interpersonal skills are also essential, in addition to exceptional administrative skills. Numeracy, tenacity and resourcefulness skills are also required.
* We have recently implemented SAP in Customer services therefore previous working knowledge of SAP would be advantageous
If you feel you have the skills and experience to be successful in this role then apply today!