Administrative Support for Patient Experience
| Posting date: | 26 April 2024 |
|---|---|
| Salary: | £22,383.00 per year |
| Additional salary information: | £22383.00 a year |
| Hours: | Full time |
| Closing date: | 12 May 2024 |
| Location: | Leicester, LE1 5WW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9358-24-0583 |
Summary
Management and Use of Information, Resources, Clerical and Administrative Activities Use health related information only for its intended purpose and in accordance with the Data Protection Act. Ensure confidentiality is maintained at all times and information relating to patient/users is used only in connection with authorised users Carry out designated clerical duties as delegated by Senior Nurse for Patient Experience or Share your Experience Lead Assist and contribute to the efficient use of stock and resources within the Patient Experience Team Assist in monitoring the comments received from friends and family. Keep and maintain appropriate documentation on shared drives Collect, review and present data for reporting purposes Ensure that lines of reporting to the Share Your Experience Lead and Senior Nurse for Patient Experience are robust and timely. Contribute to the implementation of Patient Experience initiatives and assist in embedding them in clinical areas Responsibilities for Continuing Education and Personal Development 2.1 Undertake the Trust Corporate and Induction programme appropriate to Role 2.2 Ensure all HELM training is kept up to date 2.3 Raise any concerns with attending or accessing any training 2.4 In collaboration with Line Manager take responsibility for fully participating with the appraisal process, identifying own learning and development needs along with the knowledge and Skills framework 2.5 Demonstrate Skills and activities to others in similar roles 2.6 Keep up to date with Trust wide issues and initiatives Department Specific 3.1 Communicate with patients and families and carers within hospital settings as required 3.2 Work alongside the Patient Experience team assisting with any projects that are being undertaken 3.3 Your main base will be the LRI site but you will be required to work at all 3 hospital sites. You will be an integral part of the Patient Experience Team and will be required to work on your own initiative at times. Maintaining a Safe Environment and Quality 4.1 Take responsibility for maintaining own and others health, safety and security. 4.2 Carry out duties in accordance with the Health and Safety at work Act 1971 4.3 Assist and Maintain a safe and Hazard free area of work. Clinical Governance, Reduction of Risk, Audit and Research 5.1 Undertake only duties and delegated tasks within your own limitations, level of competence ,skills and training. 5.2 Contribute to the management of risk through assessment processes to ensure that risks are reduced at all times to the lowest minimal levels 5.3 Adheres to Trust policies and Procedures 5.4 Assist with the collection of simple data for audit/research and other purposes as delegated by The Share Your Experience Lead and Senior Nurse For Patient Experience.